System Support Software ( Mandarin Speaker )
MYR2,000 - MYR3,000 Per Month
Graduan Baru
Kurang dari 20 pemohon. Anda mempunyai peluang yang tinggi!
Posted a day ago • Closing 13 Oct 2024
Kurang dari 20 pemohon. Anda mempunyai peluang yang tinggi!
Kelayakan
- Candidate must at least be SPM level and above
- Fresh graduate are welcome to apply
- Required language(s): English, Bahasa Malaysia, Mandarin
- With own transportation
- Able to travel for work
- Possess good telephone etiquette with a smiley voice.
**Ability to converse in Cantonese will be added advantage.
Tanggungjawab
- Provide support such as guidance, troubleshooting or consultation to customers on software via phone calls, emails and remote access.
- Assist in setup, configuration and data migration works to new and existing customers.
- Follow up unfinished job from time to time both internally and externally to ensure customer’s inquiries or issues does not left unattended.
- Collaborate & communicate with internal team to function as a team and meet customer needs.
- Prepare training materials and online resources for customer reference.
- To efficiently handle inbound and outbound customer call inquiries.
- To provide fast and timely solutions to all customer-related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by the company's service standards.
- Effectively manage large numbers of incoming calls
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Manfaat
- EPF, SOCSO, EIS and PCB
- Good working environment
- Travel allowance
- Medical claims
- Company annual trip
- Training provided
- Five (5) working days a week, Saturday half day alternately
Kemahiran
Communication
Computer Literacy
SQL
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