Internal Technical Response

• Provide the first technical response and feedback to the local team for system connectivity related concerns
• Identify possible causes and take care of individual and/or basic issues
• Forward any universal issues to regional or global headquarters with accurate and complete description of the cases for long term solution if needed

Partner Integrations / Technical Engagement Management

• Perform end to end testing with partner system connectivity.
• Provide API integration and testing support, both internally and externally
• Create and maintain accurate integration documentation for new integration, enhancement and migration
• Work with internal teams and partners to analyze/troubleshoot integration and operation issues
• Assist with Pilot/Beta process, acting as the liaison between Client/Support and Partner