[English&Mandarin Speaker] Basic Rm3000 FOR Customer Service Executive @ PJ
Posted a month ago • Closing 20 Oct 2024
Kelayakan
- Possess at least a SPM and above. Fresh graduate is welcome to apply
- Fluent in speaking and writing Simplified Mandarin is a must and proficient in speaking and writing English
- Available to work in rotational shift (9 Hour including 1 Hour break) between 8am till 9am.
- 5 working days and 2 rotational off days including working weekdays or public holidays.
- Passionate on customer experience related tasks
- Able to work in a fast-paced environment
- Strong ability to multitask, prioritize and manage time effectively
- You are required to work on site at Ara Damansara Office
- Available to start work on 25 September 2024
Tanggungjawab
You are responsible in,
- Address all incoming calls related to customer inquiries, complaints, and feedback, and manage outgoing emails concerning flight information and other relevant matters.
- Clearly and efficiently communicate any modifications in flight schedules to passengers, ensuring they are well-informed about their flight status.
- Help passengers affected by flight delays or cancellations to rebook their flights, aiming to minimize disruption to their travel plans.
- Process fees for excess baggage and assist passengers in managing baggage that exceeds allowable limits.
- Remain informed about updates to airline policies, baggage regulations, and customer service practices.
Manfaat
- Salary Package:RM3000 + NIGHT SHIFT ALLOWANCE UP TO RM300+ KPI ALLOWANCE UP TO RM 200
- EPF + SOCSO IS PROVIDED
- 14 MEDICAL LEAVE & 12 ANNUAL LEAVE IS PROVIDED
- 1 month paid training is provided.
- Location: Nearby LRT Ara Damansara and 10 minutes walking distances
About Company
Our client is a leading global provider of technology-enabled business process of outsourcing solutions. The project is a Malaysian multinational low-cost airline headquartered near Kuala Lumpur, Malaysia. It is the largest airline in Malaysia by fleet size and destinations.
If you're excited about this opportunity, we’d love to hear from you! Send your resume to the email below
************* (Shaamini), with the email title: CSE(ENG/Mandarin)
Kemahiran
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