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(RM5000) Vietnamese Speaking IT Helpdesk Support KL (Malaysia)
Posted 4 months ago
• Closing 3 Feb 2022
Kelayakan
- Required Language(s): Native Vietnamese & English (Both Spoken & Written)
- Candidate must possess at least a Degree in any discipline to apply for this position.
- Min 1 year of BPO/ Call Center/Technical support working experience in any industry is required.
- Able to work on 10am to 7pm - Rotational Offday, 9 hours per Shift, 5 days per week.
- Must have no issue to work at KL Sentral, Malaysia (reachable by variable public transport)
- Good communication skill, fast learning ability.
- Able to start working on 1st February 2022.
- Able to work in Kuala Lumpur, Malaysia.
Tanggungjawab
- Understand customer enquiries and respond via applicable channels: email, chat, and call backs.
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
- Perform all procedures accurately, including following Facebook documented call flows, work processes, data entry requirements, and complaint management processes.
- Ensure all SLAs are met accordingly.
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
- Provide a high level of professionalism and competent customer service.
- Able to communicate effectively with customers in a friendly and polite manner following the Company's processes.
Manfaat
- Basic Salary: Overall RM 4,500 to 5,000
- Medical Insurance, Dental, Gym subsidy, 28 days leaves.
- 3 weeks paid training (with basic salary provided)
- Relocation flight ticket + Quarantine Cost + Employment Pass Fee will be borne by Employer.
- MNC Work Environment
- Location: KL Sentral (The Biggest Transportation Hub in KL, reachable by MRT/LRT/KTM/Bus & etc.)
- Better career advancement
FOR THOSE WHO"S NOT IN MALAYSIA:
- Visa Fee + Flight Ticket + Hotel Stay upon Arrival + 14-days Quarantine (if applicable) + SWAB test upon arrival will be bare by the Company.
ABOUT THE COMPANY:
- Our client is an Award-Winning World Ranked Company who has locations across the globe, from United States, Italy, Germany, Ireland, Sweden, Netherland, France, United Kingdom, to APAC Countries such as Australia, New Zealand, South Korea, Philippines, Japan, China, to Malaysia. They have clienteles from all well known industries such as healthcare, social media, software, hardware, job portal, aviation and so on.
Manfaat tambahan
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
- Overtime Pay
- Training Provided
- Allowance Provided
- 5 Working Days
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About Company
About Company