Executive- Helpdesk Support

Puncak Tegap Sdn Bhd

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Full time

KL City, Kuala Lumpur

Jadilah pemohon terawal!

Posted 4 months ago
• Closing 12 Feb 2022

Jadilah pemohon terawal!

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Tanggungjawab

PREFERABLE FEMALE CANDIDATESQUALIFICATION: - Bachelor degree in IT or related field from recognized university- Fresh graduate encourage to apply- Good knowledge of Windows & Web-based Application.- Knowledge in IT Technical support is an advantage.- Experience in Learning / Training is a plusKEY RESPONSIBILITIES: - Responsible to manage PTGWP KL under portfolio to support e-Tanah System.- Helping the public queries and guide to use the public portal through phone calls, email and face to face.- Properly escalate unresolved queries and issues to the next level of support- Follow-up with customers, provide feedback and see problems through to resolution- Follow-up of issues that have been created (Tiket ) with the team in charge- Provide first level support and convey resolutions to customer issues.- Rapidly establishing a good working relationship with PTGWP KL users, Public and other professionals- Supporting the e-Tanah baseline testing tasks for PTGWP KL- Preserve and grow your knowledge of Helpdesk procedures, products and services for e-Tanah- To be part of Rollout Project team.SKILLS: - Communication- Customer service & support- Time management- Problem solving skills- Negotiating skillsContract length: 12 monthsApplication Deadline: 14/01/2022Job Types: Full-time, ContractSalary: RM2,500.00 - RM3,000.00 per monthBenefits:
  • Health insurance
  • Maternity leave
Schedule:
  • Monday to Friday
Supplemental Pay:
  • Overtime pay
Education:
  • Bachelor's (Required)
Experience:
  • Customer service: 1 year (Preferred)
Work Remotely:
  • No

Manfaat

  • EPF
  • SOCSO
  • Annual Leave

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About Company

jobs in Puncak Tegap Sdn Bhd

Puncak Tegap Sdn Bhd

Business / Mgmt Consulting

Lihat Syarikat ▶

About Company

jobs in Puncak Tegap Sdn Bhd

Puncak Tegap Sdn Bhd

Business / Mgmt Consulting

Lihat Syarikat ▶