Digital Engagement Team

Dominos Pizza

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Full Time

Shah Alam, Selangor

Jadilah pemohon terawal!

Posted 3 months ago
• Closing 27 Feb 2022

Jadilah pemohon terawal!

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Kelayakan

  • Looking for applicants with legal right to work in Malaysia
  • Minimum SPM.
  • (Advantage) 1 year experience in Call Centre / Customer Service / Social Media.
  • (Advantage) Experience in handling customer complaints.
  • Good command of English and Bahasa Malaysia (written and spoken).
  • Excellent communication skills.
  • Positive attitude, enthusiastic, and able to work under pressure.
  • Must be able to work by shifts, on weekends and public holidays.
  • Must be able to work between 6:00pm to 10:00pm / 7:00pm to 11:00pm.
  • Able to work on evening shift, weekend & festive season.
  • Does not have any health problem that prevents working on rotating/night shift.
  • Possess own transport.

Tanggungjawab

  • Effectively and accurately engage with customer service enquiries via Social Media. Interacts with social media
  • Provide exceptional service to all internal and external customers.
  • Provide thought leadership and insights to improving the process of reaching customers.
  • Adhere and contribute to defining processes that product best-in-class social consumer engagement experiences, focusing on constant improvement and a value-based approach.
  • Ability to explore creative ways to successfully drive customer engagement which will lead to improved customer satisfaction
  • Utilize the correct tools to effectively manage a number of often concurrent activities.
  • Works with internal teams across the organization to ensure all content meets legal and compliance requirements. (E.g.: Coordinate with the Social Media Manager and the Marketing department)
  • Participate in any required training/industry specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.

Manfaat

  • Basic salary: RM2,600 / month
  • Career Advancement Program
  • Personal Accident Coverage
  • Overtime
  • Upselling/Sales incentives
  • EPF and Socso

Interested?

 

  • Come join us! You might be the one we’re looking for.
  • Hurry up! Limited to a few vacancies only!
  • Expected Start Date: November
  • Job Type: Full Time
  • Salary: RM2,600
  • Expected Start Date: 24 January 2022
  • COVID-19 considerations: Required to wear a mask and follow SOP

Soal Jawab Jawatan

Tanya soalan dan majikan akan menjawab tentang jawatan ini

About Company

jobs in Dominos Pizza

Dominos Pizza

Call Center / BPO

Lihat Syarikat ▶

About Company

jobs in Dominos Pizza

Dominos Pizza

Call Center / BPO

Lihat Syarikat ▶