Application Support Engineer

Mserv (malaysia) Sdn. Bhd.

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Full time

Georgetown, Pulau Pinang

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Posted 4 months ago
• Closing 19 Feb 2022

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Job Description
About Us

We are a Global team that provides Expert Technical Support across the suite of MarkitSERV products by partnering with our Client Services and Core Project teams to resolve Regional and Global client issues while continually improving our platforms. Our Goal is simple: High Quality Services for Maximum Client Satisfaction.

About The Job

The job will present you with opportunities for exposure to Trade Processing platforms and how they are being used to support large Financial deals. Through our comprehensive monitoring architecture and systems, issues are rapidly highlighted for immediate investigation and resolution. Supported by relevant tools and processes, teams continuously collaborate to investigate, resolve and improve the platforms.

Duties & Accountabilities

Your duties will include the providing technical L2 and L3 support to both internal and external customers across our full suite of OTC Derivative products and post-trade confirmation processing.

You will need to demonstrate excellent communication skills and have a natural ability to learn with a keen interest in technology. You must be a team player and enjoy working in a high-performance collaborative global group.

The successful candidate will need to able to apply strong technical skills and good business knowledge, together with investigative techniques and problem solving skills to identify and resolve issues in a timely and high quality manner.

Liaising with other team members, Product, Development and particularly the Infrastructure teams as required for 3rd line escalation. Technical advisory will be required at times by Product and business or clients for solution delivery.

Working directly with clients, to understand and resolve issues and liaising with delivery teams to ensure readiness for new platform releases. Based in our Penang office, you will be responsible for handling escalations, identify and communicate technical resolutions in English. You will also work on initiatives around platform industrialization, proactive application health monitoring and reporting.

Business Competencies

Education and Experience

University graduate or equivalent with background of Bachelors in Computer Science or Mathematics equivalent

Business level English

Ability to read and trace Java, C++ and/or scripting languages

Possess the understanding of PAAS and implementation with OpenShift

Experience or having high motivation to pick up cloud implementation on AWS

Experience in handling client issues and expectation management

Experience in Application Support, software development and deployment (SDLC)

Good Unix skills including scripting experience

Experience of XML and XSLT

Experience of databases, preferably but not limited to Oracle

Good understanding of messaging platforms and protocols like FIX and IBM MQ

Understanding of networking principles, its practical uses and basic troubleshooting

Experience in encrypted connectivity channels utilizing SSL and TLS

Have experience of working in the Finance Industry

Commercial awareness

Knowledge of Financial OTC Derivative

Good understand of Application Support processes

Awareness of Derivatives products and Trade Processing (desirable)

Management Requirements


Personal Competencies

Personal Impact

Confident Individual – able to represent the team at various levels

Keen Problem Solver & Analytical nature

Customer Focused

Self-starter willing to pick up issues and making sure they are followed through to completion

Open minded, flexible and willing to adapt to changing situations

Process Oriented – happy to recommend, work to and support good processes and controls


Good communicator both written and verbally

Successfully communicate handover of issues between global regions


Must be able to work in a team environment

Must be able to work under own initiative

Be flexible regarding hours including weekends and public holidays


  • EPF
  • Annual Leave

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About Company

jobs in Mserv (malaysia) Sdn. Bhd.

Mserv (malaysia) Sdn. Bhd.

IT / Software

Lihat Syarikat ▶

About Company

jobs in Mserv (malaysia) Sdn. Bhd.

Mserv (malaysia) Sdn. Bhd.

IT / Software

Lihat Syarikat ▶