jobs in Eats365 Sdn Bhd

Kerja Sepenuh Masa Technical Support Specialist, Gaji tinggi MYR 5,500 di Eats365 Selangor - Maukerja

Technical Support Specialist jobs

Technical Support Specialist

MYR3,800 - MYR5,500 Per Month
Graduan Baru
Kurang dari 10 pemohon. Anda mempunyai peluang yang tinggi!
Posted a month ago • Closing 21 Feb 2025
Kurang dari 10 pemohon. Anda mempunyai peluang yang tinggi!

Kelayakan

About the Role

  • We’re looking for a ServiceDesk Technical Analsyst who will require to manage our merchants/customers enquiries or issues via various communication mediums.
  • To this end, you will need to be have a problem solving and team player mindset as you are require to work closely with other team mates or cross support engineers to resolve our merchant/customers queries
  • This role will be supporting on Hong Kong, Taiwan, Malaysia, Singapore (and other regions) using mainly on Mandarin (Cantonese/Mandarin) language 


    What You’ll Need

    • Diploma or High Diploma in Computer Science or related industries
    • Minimum 1 year experience in IT industry
    • Fluency in spoken and written English and Mandarin ( Mandarin & Cantonese )
    • Fresh graduates are also welcome
    • ITIL V3 or V4 certified
    • Familiarize with ticketing system (Zoho Desk as an add advantage) and ITSM workflow.
    • Hands on experience in iOS operating system to enduser support ( added advantage )
    • Able to work on shifts
    • Good in English and communication skills that able to interact with colleagues in different markets.
    • Good team player, self-motivated
    • Immediate available is highly preferred

Tanggungjawab

What You’ll Do

  • Provide merchants/customers with a first point of contact for all incidents, queries and requests.
  • To effectively manage the Service Desk by ensuring all Incidents or Service Request tickets are promptly attend, resolved or assign.
  • To monitor and maintain SLA, chase/follow up outstanding tickets with merchant/customers or within internal support teams.
  • To support the EPOS environments, ensuring that appropriate monitoring and support activities are addressed.
  • To collaborate closely with internal support teams from other regions members to ensure all the issues/problems/escalations are resolve in a timely manner.
  • Log calls as per procedures, and where possible provide immediate response for resolution.
  • To ensure compliance to policies and standards for operational use in EPOS.

Manfaat

  • Benefits : Annual Leave: 14 days in the first year, with 1 additional day per year of service (capped at 18 days)
  • EPF: Standard
  • Hospitalisation Insurance: Eligible after completion of probation
  • Pantry Full of drinks and snacks

Kemahiran

IT Helpdesk Customer Support Customer Service Call Center Management Basic IT Knowledge Technical Troubleshooting Mandarin Language Proficiency Ticketing Systems

Peringatan Penting

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