Kerja Sepenuh Masa Retail Operations Manager, Gaji tinggi MYR 5,000 di Pinnacle Odyssey Selangor - Maukerja
Retail Operations Manager
MYR4,000 - MYR5,000 Per Month
Graduan Baru
Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!
Posted
2 hours ago • Closing
23 Feb 2025
Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!
Kelayakan
- A Bachelor’s degree in Hospitality or experience managing retail attractions is a plus.
- Able to speak in English and Mandarin
- Fresh graduate are welcome to apply
- Proven ability to collaborate effectively with a team while owning specific areas of responsibility.
- Experience in a venue with food and beverage services, including alcohol.
- Experience in organizing and executing team-building or corporate events.
- Willingness to work hands-on and adapt to a playful, energetic environment (we’re a paint-blast facility!).
- Track record of successful team leadership, fostering positive culture and engagement.
- Tech-savvy, with the ability to manage equipment, troubleshoot software, and quickly learn new systems.
- Strong interpersonal and conflict-resolution skills, with the ability to manage interactions with customers and staff professionally
- Exceptional communication skills, both written and verbal, and the ability to engage with stakeholders at all levels.
- Confident in managing large groups, including families and children, in an engaging and safe manner.
- Strong sense of urgency and demonstrated ability to work independently.
Tanggungjawab
- Maintain a guest-centric culture that consistently exceeds customer expectations.
- Oversee service quality, operational efficiency, guest satisfaction, compliance with standards, and financial performance metrics.
- Ensure the facility is clean, safe, and visually appealing at all times.
- Ensure cashier duties are carried out in adherence to Standard Operating Procedures (SOPs), including accurate cash handling, payment processing, and daily reconciliation.
- Manage inventory levels and coordinate timely supply orders with licensor.
- Plan, organize, and oversee team-building activities, ensuring seamless execution and an engaging experience for participants.
- Participate in operation hiring, conducting performance reviews, holding one-on-one meetings, scheduling, conflict resolution, and team coaching.
- Identify and address gaps in operational performance and efficiency, implementing solutions with your team.
- Leverage critical thinking and strong communication to address challenges effectively.
- Complete comprehensive cross-training in all hourly roles to support the operation team effectively during peak times.
- Execute organizational systems, including opening/closing checklists, cleaning logs, food preparation lists, and other operational standards.
- Collaborate with marketing and sales teams to execute special events, holiday promotions to outlet customers
Leadership and Team Development:
- Embody and promote Bomb Battle’s core values:
- Positivity: Inspire enthusiasm and foster a welcoming environment.
- Responsibility: Lead by example and take ownership of challenges and solutions.
- Fun: Ensure a lively and engaging atmosphere for customer and team members alike.
- Lead, coach, and motivate your team to deliver an exceptional, service-oriented customer experience.
- Create, manage, and coordinate staff schedules to ensure optimal coverage.
- Maintain open and consistent communication with all team members and the corporate office to ensure streamlined operations and alignment with company goals.
Manfaat
- 5 working days
- Annual Leave
- Performance Bonus & Increment
- Training Provided
Kemahiran
Inventory Management
Store Operations
Retail Analytics
Visual Merchandising
Team Leadership
Peringatan Penting
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Lebih Lanjut
