jobs in Sumber Auto Servis Sdn Bhd

Kerja Sepenuh Masa Customer Relations Executive, Gaji tinggi MYR 3,000 di Sumber Auto Servis Selangor - Maukerja

Customer Relations Executive jobs

Customer Relations Executive

MYR2,000 - MYR3,000 Per Month
Graduan Baru
Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!
Posted 14 hours ago • Closing 16 Mar 2025
Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!

Kelayakan

  • Minimum Diploma in any field (Added advantage if working experience is similar industry)
  • Able to communicate effectively in English and Bahasa Malaysia (written and spoken)
  • Fresh graduate are welcome to apply
  • Excellent Telephony, Communication and Interpersonal skills
  • Strong Language Skills
  • Prepare simple report (if required)
  • Customer Service Oriented and believes that “customers come first”
  • Competent in Microsoft Office (Word, Excel, Power Point).
  • Independent, high commitment, self-motivated and good problem solving

Tanggungjawab

  • Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership
  • Coordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations in dealership
  • Handle customer’s concern, analyze root cause and take improvement activities
  • Ensure all customers’ voice is promptly reported to dealer management
  • Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through RM System
  • Ensure customer database is updated in timely manner and protected at all times through constant monitoring
  • To ensure compliance to customer data utilization by dealer management and Honda Malaysia
  • Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction
  • Coordinate, conduct invitation and record customer’s appointment for Product Update (PUD)
  • Coordinate First 1K PMSS activity with Sales

Manfaat

  • Annual Leave
  • Medical & Hospitalization Leave
  • EPF/Socso/EIS Contribution
  • PA & Medical Insurance

Kemahiran

Customer Service Communication Skills Problem-Solving Skills

Peringatan Penting

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