Kerja Sepenuh Masa, Cafe Supervisor (Penang Island) di The Coffee Bean & Tea Leaf (M) Pulau Pinang, Pulau Pinang, Pulau Pinang - Maukerja
Cafe Supervisor (Penang Island)
Georgetown, Pulau Pinang and +2 other locations
Kelayakan
- Good communication skills in English
- Diploma in any related field
- Fresh graduate
- Customer service skills
- Multitasking skills
- Good analytical skills
- An eye for details
- Good communication skills
- A team player with good leadership and interpersonal skills
- Articulate and able to communicate effectively across all functions and levels
- Able to adapt to organizational changes and able to work under pressure
- Responsible, reliable, independent and has a sense of urgency
Tanggungjawab
Key Responsibilities
In this role, you will:
Sales and Customers Service
Maintains a profitable reputable café, that is:
- Handles cash transactions honestly, efficiently, and accurately.
- Assists in the supervision of the profitable café.
- Assists the Café & Assistant Manager in planning and executing all sales promotions effectively and efficiently.
- Maintains an efficient, friendly service standard at all time.
- Responds proactively to prevent and resolve customer service situations.
- Handles all drink and food items during preparation safely.
Store Operations
Maintaining efficient and sales targets, and surpass customer’s expectations on each occasion, that is:
- Completes daily report as assigned.
- Informs the Café Manager / Assistant Manager of any operational inconsistencies.
- Maintains acceptable amounts of coffee, baked goods and supplies for the bar.
- Performs opening and closing duties
So as to create an environment conducive for attaining monthly sales targets.
Employee Development
Motivating & Developing crews, that is:
- Assists in the training of new employees.
- Delegates duties to Brew Crews as necessary.
- Leads by example.
- Motivates crews to maintain and serve consistent quality products every time.
- Perpetuates Company philosophy and culture.
- Schedules breaks as necessary.
So as to develop and motivate our employees.
Product Knowledge
Delivers consistent quality products, that is:
- Assists the Café Manager and Assistant Manager in educating all Brew Crews on all products and services.
- Oversees drink-making and ensuring that only consistent quality drinks and products are served.
- Strictly adheres to and enforcing SOPs on all drink and gourmet items.
So as to maintain the highest standards of products of The Coffee Bean & Tea Leaf stands for.
Store Presentation
Maintains a comfortable, conducive outlet by:
- Follows guidelines on music.
- Maintains a clean, well-merchandised café.
So as to provide a warm and inviting environment in which our customers can enjoy their world-class of coffee and tea.
Manfaat
Performance & Rewards
At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.
- World Class training in our Malaysia Barista Academy
- Competitive Salary
- Performance & Attendance Bonuses
- Brew Crew discounts
- Career Journey with Individual Development Plans
- Flexible working hours
- Medical benefits
- EPF SOCSO
Our ‘FROTH’ VALUES
We believe in the fundamental truths that guide us through our daily lives:
- FRIENDLINESS - We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.
- RESPECT - We are inclusive and honour each other’s values, opinions and diversity.
- OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.
- TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
- HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.
At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.
Kemahiran
Peringatan Penting
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