Kerja Sepenuh Masa Bilingual Technical Helpdesk Agent, Gaji tinggi MYR 3,900 di Daythree Business Services Selangor - Maukerja
Bilingual Technical Helpdesk Agent
MYR3,600 - MYR3,900 Per Month
Graduan Baru
Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!
Posted
3 days ago • Closing
5 Apr 2025
Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!
Kelayakan
- Proficient in English (CEFRB2) and a second language (Bahasa Malaysia or Mandarin)
- Minimum Diploma holder.
- Minimum 1 year's relevant experience
- Fresh graduates are also encouraged to apply
- Good understanding of basic networking concepts (e.g. IP addresses, networking protocols, equipment, and tools used in broadband and fiber networks)
- Basic understanding of networking concepts at the IPlayer and some knowledge of GPON (Gigabit Passive Optical Network) is preferred
- A strong desire to learn and develop technical skills in fiber broadband technologies
- Strong problem-solving and analytical skills with a keen attention to detail
- Excellent communication and interpersonal skills, both written and verbal
- Patience and empathy in dealing with customer enquiries
- Proficiency in using computers and relevant software applications
Tanggungjawab
- Receive and handle inbound calls regarding fiber broadband technical issues
- Diagnose and troubleshoot a wide range of 10G PON technical problems, such as installation, Internet connectivity, slow speeds, ONT/router issues, Wi-Fi connectivity, and voice problems remotely
- Provide clear and concise technical explanations to customers in a professional and friendly manner, ensuring timely resolution of issues
- Escalate complex issues to higher-level support teams as required.
- Document all customer interactions accurately and completely in the CRM system
- Maintain a high-level of customer satisfaction and strive to exceed customer expectations
- Stay updated on the latest technologies, products, equipment, tools and services offered by client and fiber broadband technologies
- Adhere to all company policies and procedures
Manfaat
- Training Provided
- Easy access for public transportation
- EPF SOCSO
Kemahiran
Troubleshooting
Customer service
Attention to detail
Technical knowledge
Problem-solving
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.
Lebih Lanjut
