Kerja Kerja Dari Rumah System Helpdesk, Gaji tinggi MYR 3,600 di Ehub IT Solutions Selangor - Maukerja
System Helpdesk
MYR2,800 - MYR3,600 Per Month
Graduan Baru
Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!
Posted
2 days ago • Closing
31 Mar 2025
Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!
Kelayakan
We are looking for someone (Preferable) with:-
- Diploma or Degree holder in IT or software related fields.
- Knowledge of hardware and software.
- Candidate have SQL knowledge will have added advantage.
- Experience in customer service.
- Fluent in Mandarin (fluency in English and Bahasa Malaysia is a bonus!)
- Ability to understand customer's complaints/problem about their system and provide appropriate solutions and attention.
- Eager to learn and with a desire to get the job done well.
- Strong skills in communication, teamwork, organization, and attention to detail.
- Ability to work shifts and to adapt to changing working schedules due to operational need.
- Possess teamwork spirit, positive attitude, and good discipline.
- Ability to work independently, self-starter, multi-tasking, and has a deep desire to learn.
- Flexibility and adaptability: must be able to work in a fast-paced, ever-changing environment and be willing to learn new technologies and tools.
We have 2 shift of working hours :
1) Monday to Friday - 9AM to 6PM.
2) Monday to Friday - 3PM to 11PM.
Tanggungjawab
- Provide 1st level Customer service and support.
- Troubleshooting, diagnosing and resolving POS hardware, software and other network and system problems to customers.
- Log calls as per procedures, and where possible provide immediate response for resolution.
- Configuring, installing, operating, and maintaining servers, software, and hardware.
- Provide system training program for end users.
- Responsible for proper documentation of customer database and support / services’ records.
- Conducting regular system maintenance and training, including backups, updates, and patches.
- To collaborate closely with internal support teams from other regions members to ensure all the issues/problems/escalations are resolve in a timely manner.
- Coordinating with other departments to ensure that all solutions provided to customer is working properly.
- Assumes and performs other duties as assigned.
- Keeping up to date with industry trends and best practices.
Manfaat
- EPF
- SOCSO
- Annual incremental
- Annual leave
- Medical benefit
- Training provided
Kemahiran
Customer Service
Hardware Troubleshooting
Operating Systems
Networking
Software Installation
Microsoft SQL Server
Adaptability
Peringatan Penting
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