Kerja Sepenuh Masa Operation Executive, Gaji tinggi MYR 4,500 di Baiwei Minibowl WP Kuala Lumpur - Maukerja
Operation Executive
MYR3,500 - MYR4,500 Per Month
Kurang dari 30 pemohon. Anda mempunyai peluang yang tinggi!
Posted
11 hours ago • Closing
29 Mar 2025
Kurang dari 30 pemohon. Anda mempunyai peluang yang tinggi!
Kelayakan
Educational Background & Experience
- Degree: Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
- Experience: 3-5 years (or more, depending on the organization) in the food & beverage or hospitality industry, with prior exposure to operational management roles.
- Language: English, Bahasa Malaysia and Mandarin.
Core Skills & Competencies
- Leadership: Proven ability to lead, train, and motivate teams.
- Operational Management: Hands-on experience in managing day-to-day F&B operations, including staffing, scheduling, and inventory control.
- Customer Service: Strong focus on delivering exceptional service and handling customer issues effectively.
- Financial Acumen: Competence in budgeting, cost control, and financial reporting.
- Regulatory Knowledge: Familiarity with health, safety, and hygiene standards, as well as local food and beverage regulations.
- Technical Proficiency: Experience with POS systems and other F&B management software.
- Communication: Excellent verbal and written communication skills, with the ability to collaborate across departments.
- Problem-Solving: Ability to quickly identify issues and implement effective solutions in a fast-paced environment.
Additional Qualities
- Attention to Detail: Ensuring high quality and compliance in service and operations.
- Flexibility: Adaptability to changing market trends and customer expectations.
- Strategic Thinking: Ability to contribute to long-term planning and development of the F&B department.
Tanggungjawab
Operational Excellence
- Oversee daily F&B operations, ensuring smooth execution of services in all outlets.
- Implement and monitor Standard Operating Procedures (SOPs) to maintain consistent service and food quality standards.
- Conduct regular quality checks on food, beverages, and service to ensure compliance with company standards.
- Monitor and optimize staff deployment to ensure efficient operations during peak and non-peak hours.
- Coordinate with the kitchen and service teams to resolve operational issues promptly.
Customer Service Management
- Ensure outstanding customer service by training and guiding staff to engage with customers effectively.
- Implement strategies to enhance the guest experience and build customer loyalty.
- Collect and analyze customer feedback to identify areas of improvement.
Financial Performance
- Assist in achieving sales targets and profitability goals for the F&B department.
- Monitor and manage operational costs, including food costs, labor costs, and wastage.
- Conduct inventory management to control stock levels and minimize losses.
- Analyze revenue reports and identify opportunities for upselling and improving sales performance.
Team Management and Training
- Supervise and motivate front-line F&B staff to maintain high productivity and morale.
- Develop staff skills through regular coaching, feedback, and performance evaluations.
Compliance and Safety
- Ensure adherence to health, safety, and hygiene standards (e.g., food safety, sanitation, and equipment maintenance).
- Maintain compliance with local food regulations, company policies, and licensing requirements.
- Conduct regular safety audits and ensure corrective actions are implemented.
Process Improvement
- Identify operational inefficiencies and implement Lean practices to improve workflows.
- Optimize processes to reduce waste, increase efficiency, and enhance customer satisfaction.
- Collaborate with other departments (e.g., kitchen, procurement, HR) to streamline operations.
- Organizing and maintaining the executive’s calendar, scheduling meetings, and providing reminders memos.
Manfaat
- Hybrid
- Parking Allowance
- KPI & Incentive
Kemahiran
Problem-Solving Skills
Analytical Skills
Attention to Detail
Organizational Skills
Communication Skills
Inventory Management
Internal Audit
KPI
Document Management
Peringatan Penting
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