Kerja Sepenuh Masa, Credit Collections and Recovery Officer di DCAP Commercial WP Kuala Lumpur - Maukerja
Credit Collections and Recovery Officer
Kelayakan
Company Overview
At DCAP, we’re dynamic, fast-growing tech startup backed by top-tier VC firms, providing AI-powered Consumer Financing Platform to hire purchase businesses and other lending businesses. We don’t just offer jobs – we build careers. Step into a vibrant environment where your skills and ambitions will be recognized, nurtured, and rewarded.
Key Features
- Digitalized customer journey for partners.
- Specialized support for vehicle purchase financing.
- Commitment to serving underbanked and underserved populations.
Our Culture
At DCAP, we embrace a "fail-fast" culture that encourages rapid testing of business scenarios. We value:
- Bold ideas and innovation.
- Continuous learning and adaptation.
- Viewing failure as a crucial part of growth and improvement.
Join us if you :
- Candidates must possess at least Diploma
- Able to speak in English and Bahasa Malaysia
- Fresh graduate are welcome to apply
- Agile and enjoy working in face-paced environment.
- More than 1 year of experience in debt collection or related field.
- Strong communication and negotiation skills with the ability to resolve dispute and negotiate payment arrangements.
- Strong organizational and time management skills, with the ability to manage large accounts and priorities.
- Knowledge of debt collection regulations and best practices.
- Proficient in basic computer skills, including MS Office and collection software.
Tanggungjawab
What you’ll do :
- Contact customers with outstanding debts and negotiating payment arrangements on behalf of the company.
- Identify and resolve dispute related to customer accounts or payments.
- Maintain accurate and up-to-date records of all collections activity into collection system, including communications with customers and payment arrangement.
- Ensure customer inquiries are attended and issues are resolved in a timely and professional manner.
- Develop and maintain documentation for all collection strategies, including procedures, policies and guidelines.
- Collaborate with cross functional teams, including operations, risk, compliance and finance to ensure that collection activities are aligned with company goals.
Manfaat
Why Join Us?
- VCs-Backed Startup: With the support of big and well-known investors, we’re positioned for long term success.
- Work alongside experienced leaders and innovators: Who are passionate about cutting-edge technology.
- Career Development: Be the pioneer key player in a collaborative environment.
- Make a Real Impact: Your contribution will directly shape the future of our products and the financing industry.
- Workplace: Accessible by public transport.
If you’re an ambitious, results-driven professional who thrives in a dynamic environment, this is your chance to shine. Don’t worry if you don’t check every box – if you meet most of the criteria and are eager to learn, we’d still love to hear from you.
Kemahiran
Peringatan Penting
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