Kerja Sepenuh Masa Live Chat Agent, Gaji tinggi MYR 3,200 di Yaoyao Malaysia Info Tech WP Kuala Lumpur - Maukerja
Live Chat Agent
MYR2,000 - MYR3,200 Per Month
Graduan Baru
Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!
Posted
5 days ago • Closing
2 Apr 2025
Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!
Kelayakan
- Achieve at least Diploma certificate
- At least 1 year of relevant work experience is preferred.
- Previous working experience in customer service, or customer service-related fields (i.e. E-Commerce, Telemarketing, Billing, Customer Liaison etc.) is an added advantage
- Fresh graduates are encouraged to apply.
- Able to speak, write and listen in Mandarin, English and Bahasa Malaysia (we have written and oral tests before or during the interview)
- Ability to create and produce documents very carefully (very important).
- Knowledge in handling basic computer (Microsoft Excel/Word etc.).
- Good learning ability, communication skills, execution ability and comprehension ability.
- Have good cross-departmental communication skills and work promotion skills.
- Serious, responsible and careful in doing things.
- Excellent phone etiquette and excellent verbal, written, good attitude, patience and interpersonal skills.
- Ability to multi-task, organize, and prioritize work.
- Able to work in night shift
Tanggungjawab
- Responsible for the live chat communication (pre-sales & after-sales) of Malaysia customers.
- Responsible for the maintenance of private messages and comments on the brand's official social media.
- Respond to customer needs and consultation in a timely manner, guide purchases and improve customer retention and conversion of consultation.
- Help customers deal with after-sales problems according to the SOP process and improve customer satisfaction.
- Accurately fill in the customer service work tickets as required to ensure the completeness and accuracy of the work tickets.
- Deeply participate in cross-department / cross-team communication and promote the rapid resolution of various pre-sales and after-sales problems.
- Deeply cooperate with the international team, maintain consistency, and continuously improve customer satisfaction.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
Manfaat
- KWSP, EPF and SOCSO
- Annual Leave
- Sick Leave
- Performance Bonus
- Medical & Insurance Coverage (in the near future)
- Yearly Increment
- Career Progression opportunities
- Training provided
Kemahiran
Typing Speed
Communication Skills
Customer Service
Problem-Solving
Multi-Tasking
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.
Lebih Lanjut
Mengenai Syarikat
