Kerja Sepenuh Masa Onboarding Executive (Mandarin) – Global Currency Platform, Gaji tinggi MYR 4,000 di Agensi Pekerjaan JobScoper Selangor - Maukerja
Onboarding Executive (Mandarin) – Global Currency Platform
MYR3,500 - MYR4,000 Per Month
Respons Segera
Jadilah pemohon terawal!
Posted
a month ago • Closing
2 May 2025
Jadilah pemohon terawal!
Kelayakan
- Education – Diploma or higher
- Language Proficiency – Fluent in Mandarin & English (spoken, written, and reading)
- Experience – At least 1 year in onboarding or customer service support (any industry)
- Communication Skills – Strong ability to handle queries, objections & interact effectively
- Need to work experience in KYC OR AML.
- Problem-Solving – Good reasoning, analytical skills & critical thinking
- Attitude & Mindset – Positive, proactive, and willing to go the extra mile for improvement
- Emotional Intelligence – Ability to stay composed in high-pressure situations
Tanggungjawab
- Assist customers in placing online orders efficiently.
- Provide prompt support via inbound calls and emails.
- Process payments securely, ensuring data confidentiality.
- Proactively address issues to protect brand reputation and customer loyalty.
- Identify and escalate priority issues through appropriate channels.
- Collaborate with the team to enhance processes and improve customer experience.
- Maintain service quality by sharing feedback and recommendations.
- Stay updated through training and continuous learning.
- Achieve key performance indicators (KPIs) set by the company and client.
Manfaat
- Training Provided – Comprehensive onboarding & skill development.
- Language Allowance – RM300.
- Medical & Insurance Coverage – Inclusive of EPF, SOCSO, and EIS.
- Leave Entitlement – Annual & Medical Leave.
- Career Progression – Opportunities for growth and advancement.
- World-Class Training – Covers soft skills, system navigation, SOPs, and product knowledge.
Kemahiran
Fluency in Mandarin
Onboarding Process Knowledge
Project Management
Peringatan Penting
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