Kerja Sepenuh Masa Onboarding Specialist - Mandarin Speaker (Multil Currency Project), Gaji tinggi MYR 4,000 di Agensi Pekerjaan JobScoper Pulau Pinang - Maukerja
Onboarding Specialist - Mandarin Speaker (Multil Currency Project)
MYR3,500 - MYR4,000 Per Month
George Town, Pulau Pinang
Graduan Baru
Respons Segera
Jadilah pemohon terawal!
Posted
a month ago • Closing
2 May 2025
Jadilah pemohon terawal!
Kelayakan
- At least Diploma and above
- Must be able to speak, read and write in Mandarin & English
- At least 2 years of work experience in onboarding, customer success, or a similar role,
- Ability to handle queries and objections in a professional manner
- Passionate about communication and interacting with people is key to success in this role
- Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement
- Emotional intelligence and ability to stay calm when customers are stressed or annoyed
- Good reasoning and analytical skills
- Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
- Willing to work on rotational shift 24/7
Tanggungjawab
- Guide customers through the entire onboarding process, from sign-up to their first transaction. Assist them with registration, account verification, account setup, and demonstrate how IT can add value to their business.
- Ensure the onboarding experience is seamless and enjoyable.
- Take ownership of early-stage engagement metrics for startup customers, including conversion, engagement, and customer NPS.
- Ensure all client records comply with Anti-Money Laundering (AML) and Know Your Client (KYC) regulations within required timeframes.
- Oversee the accuracy and completeness of collected and verified KYC data.
- Conduct enhanced due diligence for high-risk clients.
Manfaat
- Training Provided
- Language Allowance RM300
- Medical and Insurance Coverage
- EPF, Socso, EIS and etc.
- Annual Leave
- Medical Leave
- Career Progression
- World Class Training provided (Soft skill, system, SOP and product knowledge)
Kemahiran
Fluency in Mandarin
Customer Service
Technical Knowledge
Problem-Solving
Adaptability
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.
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