Kerja Sepenuh Masa Contact Centre Customer Service (Mandarin & Cantonese), Gaji tinggi MYR 4,400 di Telecontinent Kuala Lumpur - Maukerja
Contact Centre Customer Service (Mandarin & Cantonese)
MYR3,000 - MYR4,400 Per Month
KL City, Kuala Lumpur
Kurang dari 20 pemohon. Anda mempunyai peluang yang tinggi!
Posted
5 days ago • Closing
19 May 2025
Kurang dari 20 pemohon. Anda mempunyai peluang yang tinggi!
Kelayakan
- Open for Malaysian citizen.
- Minimum qualification of Sijil Pelajaran Malaysia (SPM).
- Demonstrated fluency in both spoken and written English, Mandarin & Cantonese due to market served.
- Immediate commencement is highly desirable.
- Open to fresh graduates and candidates with or without relevant work experience.
- Possess strong interpersonal and verbal communication abilities.
- Comprehensive training program provided to ensure success in the role.
Tanggungjawab
- Provide exceptional customer support within a specialized medical and healthcare call center environment.
- Manage customer inquiries effectively across voice (inbound calls) and non-voice channels, including LiveChat, email, and WhatsApp.
- Address and resolve general medical-related inquiries from customers concerning procedures such as MRI and CT scans.
- Efficiently collect customer details and verify the availability of medical specialists and doctors. Assist customers with seamless appointment booking and scheduling processes.
- Deliver accurate and reliable medical-related information to customers, ensuring clarity and understanding.
Manfaat
1.Remuneration Package:
- Basic Salary: RM3,000 – RM3,200
- Attendance Allowance: RM100
- KPI Allowance: RM500
2. Annual salary increment & performance bonus
3. Medical & hospitalization covered
4. EPF, SOCSO and EIS covered
5. Working Hours:
- 8 working hour, 2 days off
- 8:00 AM – 8:00 PM (Within 8 working hour rotational shift)
- Monday – Sunday (Within 5 working days)
6. External training provided
7. Potential career progression opportunities
8. Working Location:
- Office Address: Level 16, Menara Tokio Marine Life, No 189, Jalan Tun Razak, 50400 Kuala Lumpur
- Nearby Public Transport: 5-minute walk from Ampang Park MRT2 / LRT station
Kemahiran
Fluency in Cantonese
Quality assurance knowledge
Attention to detail
Problem-solving skills
Peringatan Penting
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