Kerja Sepenuh Masa Mandarin Customer Support – Banking & Financial Services, Gaji tinggi MYR 5,000 di Agensi Pekerjaan JobScoper Selangor - Maukerja
Mandarin Customer Support – Banking & Financial Services
MYR4,700 - MYR5,000 Per Month
Respons Segera
Kurang dari 10 pemohon. Anda mempunyai peluang yang tinggi!
Posted
a month ago • Closing
29 May 2025
Kurang dari 10 pemohon. Anda mempunyai peluang yang tinggi!
Kelayakan
- Education – Must possess at least a Diploma or higher qualification.
- Language Proficiency – Must be able to speak, read, and write in Mandarin.
- Work Experience – Minimum 6 months in customer support (any industry).
- Tech-Savvy – Comfortable with technology and interested in the product/platform features.
- Sales-Oriented – Able to meet sales targets while delivering an exceptional customer experience.
- Customer Engagement – Proven ability to promote, build rapport, and deliver outstanding service.
- Multitasking Skills – Capable of handling multiple tasks and navigating computer systems efficiently.
- Problem Ownership – Take full responsibility for customer issues and ensure resolution before ending the call.
- Shift Flexibility – Willing to work on rotational shifts.
- Location – Willing to relocate to Petaling Jaya.
Tanggungjawab
- Handle Inbound Calls – Answer customer calls promptly and courteously to deliver excellent service.
- Email & Form Response – Respond to inquiries submitted via the bank’s Contact Us form in a timely and accurate manner.
- Customer Outreach – Contact customers to obtain necessary information or documents in response to Request for Information (RFI) by KYC, AML, Risk, or Operations teams.
- Transaction Callbacks – Conduct call-backs to customers to confirm transactions when required.
- First Call Resolution – Address and resolve customers’ questions and concerns on the first call whenever possible.
- Needs Assessment – Understand customer needs, evaluate issues, and provide clear, relevant solutions.
- Conflict Resolution – De-escalate dissatisfied customers, offering calm and helpful support.
- Complaint Handling – Act as Level 1 first point of contact for handling and logging customer complaints.
- Record Keeping – Maintain accurate call logs and detailed records of all conversations in the system for reference and compliance.
Manfaat
- Comprehensive Training Provided – Equip yourself with in-depth knowledge, including soft skills, system usage, SOPs, and product knowledge.
- Language Allowance – RM300 monthly allowance for language proficiency.
- Medical & Insurance Coverage – Inclusive health benefits to safeguard your well-being.
- Statutory Contributions – Full coverage of EPF, SOCSO, EIS, and other applicable benefits.
- Leave Entitlements – Enjoy annual leave and medical leave to support work-life balance.
- Career Progression Opportunities – Clear pathways for advancement and long-term career growth within the organization.
Kemahiran
Fluency in Mandarin
Customer Service
Banking Knowledge
Communication Skills
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.
Lebih Lanjut
