Kerja Sepenuh Masa Specialist - Social Media (Mandarin & English), Gaji tinggi MYR 4,300 di Scicom (MSC) Berhad Kuala Lumpur - Maukerja
Specialist - Social Media (Mandarin & English)
Posted
21 days ago • Closing
20 Jun 2025
Jadilah pemohon terawal!
Kelayakan
- Graduate from college or above, related professional on electronically is preferred with background in Electronics, communications, economics, management, etc.
- Excellent command of spoken and written English and Mandarin.
- Bahasa Malaysia language capability will be an added advantage.
- Experience in other mainstream mobile phone manufacturers is an added advantage.
- Contact center experience is preferred.
- More than 3 years of experience using Windows, Windows Office, MS Outlook, Chrome, and Internet Explorer.
Tanggungjawab
- Provide Technical Support for HONOR smartphones and other devices such as tablets, PCs, Modems, etc via non-voice channels such as chat, social media, and email platforms.
- Mainly handles and answers user questions and inquiries.
- Escalates technical problems/complaints that cannot be resolved within SLA to relevant teams.
- Performs systematic tracking of escalated problems until they are closed.
- Able to effectively provide Customer solutions with cross sell and upsell opportunities based upon Customer needs.
- Able to communicate and adapt to different types of customers.
Manfaat
- Attractive Basic Salary - Can earn up to RM4,300.
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Manfaat tambahan
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
- Medical Insurance
- Training Provided
- 5 Working Days
- Performance Bonus
Kemahiran
English Language
Fluency in Mandarin
Social media management
Analytics
Peringatan Penting
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