Kerja Kerja Dari Rumah Work From Home Customer Service Represenative - Cantonese, Gaji tinggi MYR 4,000 di Teleperformance Malaysia Selangor - Maukerja

Education background:

• Bachelor's Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) ************************ experience:
  • Minimum of 6 months work experience in customer support in any industry.
  • Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
  • Call centre experience is not a 'must' but would be a distinct advantage.

  Required Interpersonal Skills:

  • Customer Service orientation
  • Customer Results/Solutions focused
  • Customer Expectations Management
  • Active Listening Skills
  • Ability to handle queries and objections in a professional manner
  • Passionate about communication and interacting with people is key to success in this role
  • Able to receive continuous feedback and work in a fast-paced working environment
  • Positive attitude and willingness to learn and go the 'extra mile' for self-improvement
  • Emotional intelligence and ability to stay calm when customers are stressed or annoyed
  • Good reasoning and analytical skills
  • Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
  • Must be able to speak, read and write the required language to support

  Technical Skills:

  • Minimum typing speed of 40wpm with a 90% accuracy score.
  • Computer literate and fully conversant in Microsoft Windows and Microsoft Office