Kerja Sepenuh Masa Customer Service (Mandarin Speaker - Travel Industry), Gaji tinggi MYR 4,900 di IGT Services And Technologies KL Selangor - Maukerja
Customer Service (Mandarin Speaker - Travel Industry)
MYR3,500 - MYR4,900 Per Month
Graduan Baru
Kurang dari 10 pemohon. Anda mempunyai peluang yang tinggi!
Posted
a day ago • Closing
18 Jun 2025
Kurang dari 10 pemohon. Anda mempunyai peluang yang tinggi!
Kelayakan
- Must be able to converse fluently using Mandarin and English
- Must be able to read and write Traditional Mandarin word
- 24/7 shift system (5 days a week, 9 hours a day)
- Education: SPM, UEC, O-level or; and above
- Candidates without customer service experience are welcome to apply
- Fresh graduates are also encouraged to apply
- Professional training will be provided upon joining (Product Knowledge & Soft Skill)
- October Intake
Tanggungjawab
- Handling pre-online booking enquires, post-online booking enquires, other general enquires, escalation support & booking amendment/cancellation.
- To exceed customers' expectations in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
Manfaat
- KPI incentives
- Transportation allowance
- 14 days AL
- EPF, SOCSO
- Health and life insurance
- Medical Claims
- Dental / Optical Benefits
- Walking distance to the office – Shelter nearby LRT / KTM Station
- Corporate discounts
Kemahiran
Fluency in Mandarin
Communication skills
Customer service experience
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.
Lebih Lanjut
Mengenai Syarikat
