Kerja Sepenuh Masa Call Center Quality Assurance, Gaji tinggi MYR 3,500 di Telecontinent Kuala Lumpur - Maukerja
Call Center Quality Assurance
MYR3,000 - MYR3,500 Per Month
KL City, Kuala Lumpur
Kerja Hangat
Lebih dari 60 telah memohon kerja ini
Posted
6 days ago • Closing
23 Jun 2025
Lebih dari 60 telah memohon kerja ini
Company Highlights
- Annual increment, performance bonus, medical & hospitalization covered
- Excellent opportunities for career advancement
- Accessible by public transport (Ampang Park MRT/LRT station)
Kelayakan
- Proven experience in quality assurance within a call center or customer service environment is required, with a focus on both voice and non-voice channels
- Strong understanding of call center operations, customer service best practices, and multichannel support dynamics.
- University education or diploma, preferably in a related discipline
- Excellent written and verbal communication skills in Bahasa Malaysia, English & Mandarin (skill in written Chinese would add advantage)
- Strong analytical, decision making and problem-solving skills, with attention to detail.
- Adaptability, initiative & stress tolerance
- Ability to provide constructive feedback and guidance to team members.
- Proficiency in MS Office (PowerPoint and Excel) and call center software/tools.
Tanggungjawab
- Monitor and evaluate voice and non-voice customer interactions to ensure quality standards.
- Provide constructive feedback to agents and support performance improvement.
- Collaborate with training teams to develop coaching materials and conduct skill-enhancement sessions.
- Analyze customer feedback and interaction data to improve service quality.
- Identify process gaps and recommend improvements for operational efficiency.
- Ensure compliance with internal policies, legal requirements, and industry standards.
- Prepare quality reports highlighting trends and areas for improvement.
- Work closely with Operations and other departments to drive customer service excellence.
Manfaat
Remuneration package:
- Basic: RM3,000 – RM3,500 (Basic salary will be determined based on the candidate's years of relevant experience, skill set, and performance during the interview process)
- Language allowance: RM300
- Attendance allowance: RM100
- KPI allowance: up to RM500
- Annual salary increment & performance bonus
- Medical & hospitalization covered
- EPF, SOCSO and EIS covered
- External training will be provided and potential career progression opportunities
Working hours:
- 9:00am - 6:00pm
- Monday - Friday
- 45 hours per week, with variation depending on the weekly schedule.
- Working hours are subject to change based on business and operational requirements.
Working location:
- Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur.
- Nearby Ampang Park MRT2 / LRT station (within 5-minute walking distance)
Manfaat tambahan
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
- Annual Bonus
- Medical Insurance
- Training Provided
- Allowance Provided
- 5 Working Days
Kemahiran
Quality assurance knowledge
Problem-solving skills
Attention to detail
Peringatan Penting
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