Kerja Sepenuh Masa, E-Commence Cum Operation Executive di AAY Construction Selangor - Maukerja

1. E-Commerce Management:

• Manage ION Shopee and Shopify online stores, process orders, update product quantities, upload listings, and assist with customer returns or warranty claims.
• Handle customer inquiries, complaints, and returns to ensure a positive shopping experience.
• Customer Support
• Reply to customer inquiries on multiple platforms, including Shopee, Shopify, WhatsApp, and social media.
• Assist walk-in customers with trying on products and handling payments (credit card machine assistance).

2. Marketing & Promotion:

• Plan promotions (e.g., Payday Sales, 11.11 Sales) for Shopee and Shopify stores, including event preparation and post-event reporting.
• Social media posting, including photo editing and caption creation.

3. Inventory & Logistics:

• Perform stock audits, handle parcel drop-offs, and arrange logistics (Ninja Van).
• Assist with Rudy Project shipments, including dealing with customs agents.

4. IT & Office Support:

• Assist with office IT issues (PC formatting, troubleshooting printers).
• Purchase office supplies like name cards, stickers, and other items.

5. Reporting & Administrative Tasks:

• Prepare sales reports (monthly and post-event).
• Handle administrative tasks such as preparing purchase orders, quotations, and documents for office use.