Kerja Sepenuh Masa Executive Technical Support (Mandarin and Cantonese Speakers), Gaji tinggi MYR 4,500 di Scicom (MSC) Berhad Kuala Lumpur - Maukerja
Executive Technical Support (Mandarin and Cantonese Speakers)
MYR4,000 - MYR4,500 Per Month
KL City, Kuala Lumpur
Graduan Baru
Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!
Posted
3 days ago • Closing
24 Jul 2025
Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!
Kelayakan
- Degree, Diploma or an equivalent professional qualification.
- Excellent command of spoken and written English, Mandarin and Cantonese.
- Fresh graduate with good communication skills and personal/working experience in handling computers/laptops or technical issues.
- Understanding of desktop, laptop and tablet’s hardware and technology.
- Technical knowledge with problem solving and troubleshooting skills.
- Technical knowledge on Microsoft Operating Systems & Office Suites.
- 24 hours shift rotational.
- Work Days: 5 days a week
- Work Hour: 9 hours per day depending on roster.
Tanggungjawab
The Responsibilities of the Role:
- Executive Technical Support must have native proficiency in written, read and spoken English, Mandarin and Cantonese.
- Receive call/digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).
- Determine the problem and provide a technical resolution within the contact or by dispatching for service.
- Resolve the cases from end to end, make follow up and regularly update the customers on the case progress.
- Always strive to meet and exceed customers’ needs and expectations.
- Stay abreast of new process and product release by reading updates, studying product descriptions and participating in team meetings, trainings, forums and discussions.
- Provide feedback to the Team Leaders/CC manager for any opportunities for improvement.
- Demonstrate the required maturity to work from home/remotely under minimum supervision.
- Expected to meet the Key Performance Indicators (KPI).
Manfaat
- Attractive Salary (RM3,500 – RM4,500) depending on experience.
- Shift Allowance for selected shift.
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Manfaat tambahan
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
- Training Provided
- Performance Bonus
- Allowance Provided
- 5 Working Days
- Medical Insurance
Kemahiran
Mandarin
English
Computer Hardware
Fluent Cantonese
Technical Troubleshooting
Customer Service
Problem-Solving
Communication Skills
Peringatan Penting
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