Kerja Sepenuh Masa Centre Manager, Gaji tinggi SGD 4,500 di Aureus Group Pte Ltd Singapore - Maukerja
Centre Manager
SGD3,800 - SGD4,500 Per Month
Singapore, Singapore
Kurang dari 10 pemohon. Anda mempunyai peluang yang tinggi!
Posted
2 days ago • Closing
25 Jul 2025
Kurang dari 10 pemohon. Anda mempunyai peluang yang tinggi!
Kelayakan
Key Criteria/Requirements
- Ability to speak and write in Mandarin and English fluently.
- The applicant should have a minimum of 4 years of experience in the related field and at least 2 years in a managerial-level position.
- Candidate must possess at least Degree.
- The successful applicant must be flexible and available to work on weekends.
- We are looking for individuals with a strategic mindset and the ability to think critically in various sales situations.
- Strong verbal and written communication skills are essential for effective collaboration and leadership.
- Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre.
- The applicant must have a strong commitment to compliance and ethical business practices, ensuring adherence to industry regulations and company standards.
Tanggungjawab
Key Responsibilities
- Performance Enhancement and Feedback: Regularly evaluating the front desk team's performance in providing excellent service, effective customer communication, sales proficiency, positive customer experiences, professional conduct, and packaging through a 360-degree feedback loop involving various stakeholders for centre under their purview.
- Enhance Centre Experience: Administering and overseeing logistical and facilities maintenance operations to ensure a seamless and well-maintained working environment, comparable to a 5-star hotel experience. This encompasses upkeep, cleanliness, and overall experiential quality.
- Sales and Growth: Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth. Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets.
- Workplace Culture and Etiquette: Promoting a positive work environment aligned with company values. Execute initiatives to address challenges and organize staff welfare events, aiming to achieve a target employee satisfaction index score.
- Customer Relationship Management: Ensure customer retention by promoting adept problem-solving skills and upholding high service standards among team members. Drive the team to do their very best in finding optimal solutions that align with both customer needs and company objectives, with the ultimate goal of reaching a target customer satisfaction index score.
- Communication and Transparency: Ensuring consistent and aligned communications with the company's core values across all channels. Proactively communicate any issues or potential concerns to the management team to foster a collaborative and responsive approach.
- Aureus Curriculum System: Guaranteeing the full adoption and attainment of set goals for the Enigma system by ensuring compliance with all directives.
- Documentation and Reporting: Tracking and reporting team evaluations, development, and improvement plans.
- Ad- Hoc: Performing and fulfilling additional duties as assigned by the Management.
Manfaat
- Medical and Insurance Coverage.
- In-House Learning, Development, and Training are provided.
- Professional Career Development Opportunities.
- Complimentary Music Lessons.
- Vibrant and Supportive Company Culture.
- Work Equipment including IT Devices is provided.
Kemahiran
customer service
customer recovery
Mentoring
Marketing
Performance Management
Plan Business Process
sales
Leadership
Peringatan Penting
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