Kerja Hybrid Help-Desk Engineer, Gaji tinggi MYR 4,000 + commission di Simplexity Tech Singapore Pte Ltd Kuala Lumpur - Maukerja
Help-Desk Engineer
MYR3,500 - MYR4,000 Per Month
Commission: MYR500 - MYR2,000
KL City, Kuala Lumpur
Lebih dari 60 telah memohon kerja ini
Posted
10 hours ago • Closing
4 Aug 2025
Lebih dari 60 telah memohon kerja ini
Kelayakan
- Minimum education is Certificates / Vocational / Diploma in any related field.
- Able to converse in English and Mandarin.
- A detail-oriented and proactive Help-desk Engineer to join our IT team.
- Excellent problem-solving skills, a strong understanding of IT systems, and a customer-first attitude.
- Provide technical support to end-users, resolve IT issues
- Ensure the smooth operation of hardware, software, and networks. The ideal candidate will have ex
Tanggungjawab
- Provide first-line support to users experiencing hardware, software, and network issues.
- Diagnose and troubleshoot technical issues remotely or on-site, using diagnostic tools and knowledge of company systems..
- Respond to help-desk tickets and service requests, ensuring timely resolution and high-quality service.
- Document and track technical issues, solutions, and procedures in a knowledge base.
- Collaborate with other IT staff and departments to identify and address technical challenges.
- Responsible for the daily maintenance, troubleshooting and rapid repair of customer computers, servers, printers, scanners, projectors and other desktop equipment and peripheral facilities to ensure the normal operation of equipment and a stable office environment.
- Responsible for the installation, configuration, upgrade and technical support of office software (such as Office suites, PDF editors, etc.) and business system clients, and promptly resolve problems encountered during the use of software.
- Assist in maintaining desktop operating systems such as Windows and macOS, including system updates, patch management, security policy configuration, etc., to ensure the security and stability of the operating system. Participate in the company's domain environment management, responsible for user account creation, permission allocation, password reset, etc., to ensure that users can access company resources normally, and handle account-related issues in a timely manner.
- Cooperate with network engineers to handle desktop network connection issues, such as network troubleshooting, IP address configuration, wireless network settings, etc., to ensure normal network access for employees. Assist in basic maintenance and monitoring of network equipment (such as switches and routers), and promptly detect and report network anomalies.
- Document and knowledge management
- Write and maintain technical documents related to desktop operation and maintenance, such as operation manuals, troubleshooting procedures, maintenance records, etc. Organize solutions to common problems, establish a knowledge base, provide technical support references for team members, and improve the overall technical level.
- Assist with IT asset management, including inventory tracking of hardware and software.
Manfaat
- Perfomance Bonus
- Training Provided
- Working Hour 9am-6pm
Manfaat tambahan
- Annual Leave
- EPF / SOCSO / PCB
- Medical and Hospitalisation Leave
- Training Provided
- Performance Bonus
- 5 Working Days
- Overtime Pay
Kemahiran
Technical Troubleshooting
Hardware and Software Installation
Knowledge of Operating Systems
Network Troubleshooting
Customer Service
Peringatan Penting
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