Kerja Sepenuh Masa Senior Customer Service, Gaji tinggi MYR 4,500 di DC Healthcare Holdings Berhad Kuala Lumpur - Maukerja
Senior Customer Service
MYR3,500 - MYR4,500 Per Month
KL City, Kuala Lumpur
Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!
Posted
2 days ago • Closing
9 Aug 2025
Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!
Kelayakan
- Minimum education is Secondary School or higher
- Candidates who are fluent in Mandarin is preferred because the role requires candidate to interact with Mandarin-speaking clients.
- 2-4 years customer service experience, with aesthetic, beauty or healthcare will be added advantage.
- Exceptional communication, superior problem-solving/de-escalation, CRM proficiency will be added advantage.
- Adaptability to evolving business needs.
- Positive attitude, strong work ethic, and commitment to continuous learning.
Tanggungjawab
- Mentor and train new on-board staff on the current job flow by buddy system to ensure their understanding of daily tasks to maintain team performance.
- Monitors daily customer service team output and to achieve monthly new leads show up target.
- Responsible for handling all customers’ enquiries and requests from our digital platforms / calls promptly and professionally.
- Convince and enrol any interested customers by accepting online payments.
- Provide starting price details and promotions to customers.
- Ensure all enquiries are replied to and recorded within the stipulated time.
- Assist in resolving customer complaints tactfully.
- Consistently cross-sell and upsell treatment packages / products and services during customer interaction.
- Consistently ensure a high level of customers support experience and build customers’ loyalty.
- Communicate effectively with the team and/or other departments if needed to encourage a positive working environment.
- Perform other duties as required and assigned by superior/management.
Manfaat
- Staff Credits
- Annual Leaves
- EPF/ EIS/ SOCSO
- Allowances
- Training Provided
Kemahiran
Excellent Communication Skills
Patience
Empathy
Customer Service
Sales Techniques
Problem-Solving Skills
Conflict Resolution
Peringatan Penting
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