Kerja Sepenuh Masa Customer Support Officer, Aviation IT System, Gaji tinggi MYR 5,200 di Apping Technology Sdn. Bhd. Putrajaya - Maukerja
Customer Support Officer, Aviation IT System
MYR4,800 - MYR5,200 Per Month
Graduan Baru
Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!
Posted
2 days ago • Closing
25 Jul 2025
Kurang dari 60 pemohon. Anda mempunyai peluang yang tinggi!
Kelayakan
- Degree holder in Aviation Management
- Time management, well organized
- Customer satisfaction mindset oriented.
- Able to work with autonomy
- Communication Skills
- Team Working
- Negotiation Skills
Tanggungjawab
- Manage customer orders and service requests via aviation IT platforms (e.g., FHS TMT, Satair, SAP, or other proprietary systems) in alignment with contractual lead times and service KPIs.
- Respond to urgent part requests from airlines, coordinating part sourcing and delivery using inventory and logistics data from integrated IT systems.
- Monitor real-time system status and inventory health to anticipate and prevent operational disruptions.
- Ensure end-to-end traceability of all service requests by accurately recording each process milestone in aviation IT tools.
- Act as a system-oriented liaison between customer support, procurement, logistics, and repair teams to ensure service continuity.
- Proactively assess and propose alternate sourcing strategies during AOG/nil stock scenarios, using system analytics and demand visibility.
- Prepare and share backlog and performance reports with customers and stakeholders, ensuring system data is always updated and consistent.
- Conduct root cause analyses in IT systems for orders exceeding service levels, and support digital process improvements.
- Support internal planning and backlog review meetings using data insights from aviation IT tools.
- Escalate systemic issues or IT data inconsistencies that may impact service delivery, ensuring alignment with internal stakeholders.
- Actively participate in the digitalization of customer service operations by suggesting enhancements to existing IT processes or tools.
- Adhere to data quality standards in all system inputs to support performance metrics and audit readiness
Manfaat
Annual leave, EPF, SOSCO, Medical etc.
Manfaat tambahan
- Accommodation Provided
- Staff Activities
- Allowance Provided
- Training Provided
Kemahiran
Knowledge of aviation industry
Customer service
Attention to detail
Time management
Peringatan Penting
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