Kerja Sepenuh Masa Customer Service (Cantonese English), Gaji tinggi MYR 4,500 di Agensi Pekerjaan JobScoper Pulau Pinang - Maukerja
Posted
a month ago • Closing
22 Nov 2025
Jadilah pemohon terawal!
Kongsi
Simpan
Penerangan Kerja
Kelayakan
- Diploma or Bachelor’s degree and above
- Fluent in Cantonese, B2 level English proficiency is required
- Minimum 1 year of customer support experience in BPO sector preferred
- Customer-first mindset and strong service orientation
- Able to work in a fast-paced environment and collaborate with teammates
- Comfortable with Windows and MS Office
- Willing to work in Penang, GeorgeTown
Tanggungjawab
- Respond to inbound customer enquiries via phone and email about online orders, product details and pet-food related questions.
- Guide customers through ordering and payment processes on the website.
- Troubleshoot order issues (delays, returns, incorrect items) and escalate priority incidents.
- Record accurate case notes, follow up as required, and close tickets to meet SLAs.
- Contribute to process and knowledge improvements; share feedback to improve customer experience.
- Meet quality and performance KPIs set by the company and client.
Manfaat
- 5 Working Days (Mon-Fri, 9am-6pm)
- Allowance Provided
- Training provided
- Annual Leave and Sick Leave
- EPF / SOCSO
Kemahiran
Customer Service
Communication (Cantonese & English)
Problem Solving
Active Listening
Empathy
Conflict Resolution
Peringatan Penting
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Lebih Lanjut
