- Medini 9 Iskandar Puteri Johor Malaysia 79250
Kerja Sepenuh Masa Customer Service (Trainer /Sme) Mandarin Speaker, Gaji tinggi MYR 5,300 di Agensi Pekerjaan JobScoper Johor - Maukerja
MYR5,000 - MYR5,300 Per Month
Respons Segera
Jadilah pemohon terawal!
Posted
a month ago • Closing
29 Nov 2025
Jadilah pemohon terawal!
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Kelayakan
- 2–3 years of experience as a Trainer/Coach in a BPO environment.
- Excellent communication and presentation skills in English & Mandarin. Cantonese language more preferred.
- Strong problem-solving skills and a continuous improvement mindset.
- Willing to relocate in Iskandar Puteri, JB Area.
- 5 working days.
Tanggungjawab
- Conduct new hire training programs covering ecommerce processes, systems, and customer service standards.
- Deliver refresher, upskilling, and cross-training sessions to improve agent performance.
- Design, update, and maintain training materials (manuals, presentations, SOPs) in line with client requirements and process changes.
- Track training effectiveness and provide reports to management on training outcomes, pass rates, and performance improvement.
- Participate in calibration and alignment sessions to ensure training content meets client and compliance standards.
- Stay updated with the latest ecommerce trends, tools, and customer behavior to keep training relevant.
Manfaat
- Provided training.
- Annual leave/Medical leave
- EPF/SOSCO
- Allowance provided.
Manfaat tambahan
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
- Training Provided
Kemahiran
Customer Service Training
Mandarin Language Proficiency
Subject Matter Expertise (SME)
Communication Skills
Problem-Solving
Interpersonal Skills
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.
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