jobs in Agensi Pekerjaan JobScoper Sdn Bhd

Sepenuh Masa Team Lead (Customer Service) - Mand/Cantonese Jobs, salary up to MYR 6,300 in Agensi Pekerjaan JobScoper Sdn Bhd Johor Bahru - Maukerja

Team Lead (Customer Service) - Mand/Cantonese jobs

Team Lead (Customer Service) - Mand/Cantonese

Agensi Pekerjaan JobScoper Sdn Bhd

Agensi Pekerjaan JobScoper Sdn Bhd is top company
MYR5,500 - MYR6,300 Per Month

Sepenuh Masa

Johor Bahru, Johor

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Jadilah pemohon terawal!
Posted a month ago • Closing 29 Nov 2025
Jadilah pemohon terawal!
Kongsi
Simpan

Lokasi Kerja

  • Iskandar Puteri Johor Bahru Johor Malaysia 79250

Penerangan Kerja

Kelayakan

  • Bachelor’s degree or equivalent work experience.
  • Can read and speak with fluent in English, Mandarin, Cantonese.
  • 2–3 years’ experience in a BPO/call center environment, preferably within the e-commerce sector.
  • Proven leadership experience managing customer service teams.
  • Strong knowledge of e-commerce operations, including order management, logistics, returns, and payment processes.
  • Excellent communication and interpersonal skills with the ability to handle escalations.
  • Strong analytical and problem-solving skills with attention to detail.
  • Proficiency in MS Office (Excel, PowerPoint) and reporting tools; experience with CRM/e-commerce platforms is an advantage.
  • Willing relocate work in Johor Bahru.

Tanggungjawab

  • Lead and supervise a team of customer service agents handling e-commerce client accounts.
  • Ensure the team meets SLAs, KPIs, and quality standards for order management, returns, refunds, and customer inquiries.
  • Monitor daily operations including call, chat, and email performance, ensuring accuracy and efficiency.
  • Provide coaching, mentoring, and training to team members to improve service delivery and product knowledge.
  • Handle escalated customer issues related to e-commerce transactions, logistics, and payments.
  • Collaborate with Quality, Training, and Operations teams to identify performance gaps and implement action plans.
  • Conduct performance reviews, team huddles, and calibration sessions to maintain alignment with client expectations.

Manfaat

  • Provided training.
  • Annual leave/Medical leave.
  • EPF/SOSCO
  • Provided allowance.

Manfaat tambahan

  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB

Kemahiran

Customer Service Management Team Leadership Mandarin Language Proficiency Cantonese Language Proficiency Communication Skills Problem-Solving

Peringatan Penting

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