- The Hub SS2, Jalan Harapan, Seksyen 19,46300 Petaling Jaya, Selangor. Petaling Jaya Selangor Malaysia 46300
Kerja Internship For Customer Service, Gaji tinggi MYR 1,000 di Smart As Human Selangor - Maukerja
MYR800 - MYR1,000 Per Month
Graduan Baru
Jadilah pemohon terawal!
Posted
a month ago • Closing
29 Nov 2025
Jadilah pemohon terawal!
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Kelayakan
- Minimum Diploma in Business, Communications, or a related field.
- Able to speak in English and Bahasa Malaysia
- Fresh graduate are welcome to apply
- Excellent communication skills, both written and verbal, with a focus on clarity and empathy.
- Strong problem-solving skills and a customer-first mindset.
- Detail-oriented with strong organisational skills.
- Previous experience in customer service, particularly in an e-commerce environment, is highly desirable.
Tanggungjawab
- Act as the primary point of contact for customers across various channels, including phone, email, live chat, and social media, providing prompt and courteous responses to inquiries, issues, and feedback.
- Assist customers with order placement and post-purchase inquiries including order tracking, modifications, cancellations, returns, refunds and warranty claims. Ensure all issues related are resolved quickly and efficiently.
- Offer personalized recommendations and support to enhance customer experience, including troubleshooting product issues and guiding customers on proper usage.
- Manage customer complaints with professionalism, identifying root causes, and providing effective solutions. Escalate complex issues to higher management when necessary.
- Work closely with logistics, marketing, and product teams to provide accurate information and timely service. Help address any issues related to stock availability, delivery delays, or product discrepancies.
- Document customer feedback to identify common concerns and areas for improvement in products and services.
Manfaat
- Medical Leave
- Free Snacks and Drinks
Kemahiran
Communication Skills
Problem-Solving
Time Management
Product Knowledge
Peringatan Penting
Jangan pernah kongsikan maklumat bank atau kad kredit anda semasa memohon pekerjaan. Elakkan membuat sebarang pembayaran atau mengisi survey yang tidak berkaitan. Jika ada yang mencurigakan, sila laporkan iklan pekerjaan ini segera.
Lebih Lanjut
