jobs in Smart As Human Sdn Bhd

Kerja Internship For Customer Service, Gaji tinggi MYR 1,000 di Smart As Human Selangor - Maukerja

Internship For Customer Service jobs

Internship For Customer Service

MYR800 - MYR1,000 Per Month
Graduan Baru
Jadilah pemohon terawal!
Posted a month ago • Closing 29 Nov 2025
Jadilah pemohon terawal!
Kongsi
Simpan

Lokasi Kerja

  • The Hub SS2, Jalan Harapan, Seksyen 19,46300 Petaling Jaya, Selangor. Petaling Jaya Selangor Malaysia 46300

Penerangan Kerja

Kelayakan

  • Minimum Diploma in Business, Communications, or a related field.
  • Able to speak in English and Bahasa Malaysia
  • Fresh graduate are welcome to apply
  • Excellent communication skills, both written and verbal, with a focus on clarity and empathy.
  • Strong problem-solving skills and a customer-first mindset.
  • Detail-oriented with strong organisational skills.
  • Previous experience in customer service, particularly in an e-commerce environment, is highly desirable.

Tanggungjawab

  • Act as the primary point of contact for customers across various channels, including phone, email, live chat, and social media, providing prompt and courteous responses to inquiries, issues, and feedback.
  • Assist customers with order placement and post-purchase inquiries including order tracking, modifications, cancellations, returns, refunds and warranty claims. Ensure all issues related are resolved quickly and efficiently.
  • Offer personalized recommendations and support to enhance customer experience, including troubleshooting product issues and guiding customers on proper usage.
  • Manage customer complaints with professionalism, identifying root causes, and providing effective solutions. Escalate complex issues to higher management when necessary.
  • Work closely with logistics, marketing, and product teams to provide accurate information and timely service. Help address any issues related to stock availability, delivery delays, or product discrepancies.
  • Document customer feedback to identify common concerns and areas for improvement in products and services.

Manfaat

  • Medical Leave
  • Free Snacks and Drinks

Kemahiran

Communication Skills Problem-Solving Time Management Product Knowledge

Peringatan Penting

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