Restaurant Crew (F&B)
Daily Operation Management
- Ensure the café operates efficiently, including opening and closing the store according to scheduled hours.
- Monitor stock levels of raw materials.
- Manage team needs, including scheduling shifts and ensuring staff adhere to established standards.
Customer Service
- Ensure customers receive friendly and prompt service. If any issues or complaints arise, the café supervisor will resolve them professionally.
- Create a pleasant customer experience, managing interactions and communication with customers.
Financial and Payment Management
- Manage daily cash flow, including ensuring accurate customer payments and proper transaction recording.
- May be responsible for handling cash, controlling charges, and managing credit card payments.
- Monitor sales and set daily or monthly targets to ensure the store meets desired outcomes.
Maintenance and Cleanliness
- Ensure the café's cleanliness—including the kitchen, dining area, restrooms, and coffee preparation area—is always well-maintained and organized.
- Oversee the maintenance of equipment, such as kitchen appliances, to ensure they are functioning properly.
- Ensure staff clean equipment and workstations after each shift.
Inventory Management
- Monitor and control stock of raw materials such as coffee beans, milk, food items, and café equipment to prevent shortages.
- Order supplies when needed and ensure all stock is stored properly.
Time and Priority Management
- Ensure daily tasks are completed promptly and in accordance with operational needs.
- Manage pressure during busy periods (e.g., morning rush) in an organized and efficient manner.
Quality Monitoring
- Ensure the quality of food and beverages is consistent and meets the café’s standards.
- Evaluate and make suggestions to improve the existing menu or services.
- Support Role for Other Branches
- Be prepared to assist and be deployed to other branches when needed to ensure smooth operations.
Restaurant Crew (Kitchen)
Maintaining Kitchen
- Cleanliness Clean the kitchen, work surfaces, cooking equipment, and storage areas.
- Ensure all tools such as knives, pots, pans, and utensils are cleaned after use.
Preparing Cooking Ingredients
- Assist in preparing raw ingredients, such as chopping vegetables, washing produce, or prepping basic cooking elements (e.g., peeling onions, mincing meat).
Managing Stock and Storage
- Assist in managing raw material inventory, organizing items properly and storing them correctly to maintain freshness.
- Help identify low-stock items and notify for restocking.
- Assisting at Food Preparation Stations Depending on needs, kitchen crew may be responsible for preparing dishes at assigned stations, such as the salad station, grill, or fryer.
- Plating Dishes Help in plating meals as directed by the Chef or Assistant Chef, ensuring each dish is presented attractively and prepared on time.
- Waste Disposal and Food Waste Management Regularly dispose of kitchen waste, manage food scraps, and ensure all waste is handled according to hygiene regulations.
- Preparing Cooking Equipment Retrieve and prepare necessary cooking tools such as pans, pots, blenders, and other cooking utensils.
Food Safety and Hygiene
- Ensure food safety practices are followed, such as managing food temperatures, handwashing, and complying with food safety regulations.
- Preparing Meals According to Instructions
- Follow directions from the Chef or Assistant Chef in preparing specific dishes, ensuring food is cooked to required specifications.
- Team Collaboration in the Kitchen Work collaboratively with other kitchen staff to ensure smooth operations and timely preparation of meals. dont make IT bold, all same small