Hybrid Customer Service & Operations Executive Jobs, salary up to MYR 4,000 in Globaltix Sdn Bhd Kuala Lumpur - Maukerja

We are seeking a proactive and detail-oriented Customer Service & Operations Executive to join our team. You will be responsible for handling day-to-day partner communications, resolving service issues, managing bookings, and ensuring smooth operational delivery. The ideal candidate has strong communication skills, and a customer-first mindset. Experience in the travel or tourism industry is a plus. 

Key Responsibilities:

Customer Service

• Serve as the primary point of contact for B2B partners regarding bookings, product queries, and issue resolution.
• Provide timely, accurate, and professional responses via email, phone, and chat.
• Resolve partner complaints or escalations efficiently
• Work closely with internal teams to ensure partner satisfaction

  Operations

  • Manage and monitor bookings (pre- and post-booking), confirmations, cancellations, amendments
  • Collaborate with the tech team to flag and troubleshoot API or system issues impacting booking or partner experience.
  • Generate operational reports (e.g., booking status, issue logs, SLAs) and assist with partner onboarding processes.

    Cross-functional Coordination

    • Collaborate with the Product team to maintain and update product content, pricing, and availability in the backend systems when needed.
    • Collaborate with Finance teams as and when required on providing supporting information for finance reconciliation
    • Coordinate with Sales, Account Management to resolve partner concerns and improve service quality.
    • Liaise with suppliers/operators to confirm availability, secure last-minute bookings, or resolve on-ground issues.
    • Support implementation of SOPs, training materials, and service-level improvements.