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At least 1 year working experience working in food and beverage industry
Candidate must possess at least SPM or any professional certificate
Required languages: English and Bahasa Malaysia
Support the execution of Management plans to drive monthly sales performance as per the targets set by the Management
Support the team to maintain a minimum average of 4.2 ratings across online platforms such as GoogleMyBusiness, GrabFood, FoodPanda and the equivalent
Support the Supervisor in managing the outlet’s monthly inventory control and maintain an optimum stock level so as to meet the outlet’s needs. This includes liaising with the outlet’s kitchen team and central kitchen team on raw materials ordering and orderings with key suppliers
Support the Supervisor to systematically train new hires to be familiar with the Company’s Front of House standard operating procedures (SOPs) and outlets’ operations
Track, record and quantify wastages that occurs in the outlet. This report is to be shared with the Supervisor on a weekly basis
Responsible for taking customers’ orders (including food delivery orders via designated terminal) and prepare drinks in strict compliance with the drinks SOPs and serve ready cooked food
Manage, monitor and track invoices that the Company receives from suppliers. The team and you will be required to scan and save hardcopy invoices into designated Google Drive folders as directed by the Management.
Ensure that the filing of invoices is done timely and systematically (important for yearly financial audit)
Ensure overall front of house cleanliness and hygiene levels are maintained at all times
Ensure that the outlet is operationally ready before operation hours and be responsible for day-end closing, where applicable
Maintain good relationship with customers by fulfilling customers’ needs and handling customers’ complaints appropriately
Responsible for cash management of cash drawer— ensure sufficient small change in cash drawer at all times, when designated cashier is not available
Ensure all operating standards of the entire outlet are adhered in respect of quality, service, cleanliness, safety and to prevent wastages
Manage bookings/reservations, as and when required
Report any potential Safety Hazard(s) to the Management
Perform any other task required by the Management Team, as and when required
Monthly Sales Performance incentive
Staff Meal allowance
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