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Full Time

Kuala Selangor, Selangor

Jadilah pemohon terawal!

Posted 2 months ago • Closing 16 Jul 2022

Jadilah pemohon terawal!

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Tanggungjawab

Responsibilities:

Perform booking entries and control space protection.
Handle inbound calls from customer regarding enquiries or complaints.
Determine customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
Manage customers' expectations and display ownership on customer's requests.
Establish sustainable relationships and engage customers by taking the extra mile.
Liaise with stakeholders to resolve customers issues.

Requirements:
Previous experience in a customer support role, in the shipping or logistics industry.
Proficient in written and spoken English and MS Office applications.
Good phone and verbal communication skills along with active listening.
Familiarity with fundamentals of shipping including bills of lading.
Customer focus, adaptable and independent.
Ability to multi-task, set priorities and manage time effectively.

Manfaat

Soal Jawab Jawatan

Tanya soalan dan majikan akan menjawab tentang jawatan ini
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About Company

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Ocean Network Express (malaysia) Sdn. Bhd

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About Company

jobs in Ocean Network Express (malaysia) Sdn. Bhd

Ocean Network Express (malaysia) Sdn. Bhd

Other Industries

Lihat Syarikat ▶