Customer Service Representative (BPO)

Eps Consultants

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Bayan Lepas, Pulau Pinang

Jadilah pemohon terawal!

Posted 2 months ago • Closing 6 Jul 2022

Jadilah pemohon terawal!

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Tanggungjawab



Company Background: BPO Industry
Position Title: Customer Service Representative
Location: Bayan Lepas, Penang
Tenure: Permanant
Headcount: 30

Tentatively working from home (Must ensure stable internet and quiet environment)

Responsibilities:

  • Support for well-known social media projects in customer service aspects
  • Respond to customers' requests, manage complaints, and provide general information to customers via phone, email or chat (optional).
  • Provide timely support to customers through available communication channels.
  • Handle customer's concerns positively and professionally.
  • Identify and escalate priority issues through proper channels when necessary.
  • Works with other team members in identifying better ways in providing better customer support.
  • Maintains and improves quality of service by giving recommendations.
  • Attend upskill training as required to improve skills.
  • Meet KPIs set by the company and client.
  • Adhere to the policies
Requirements:
  • Candidate must possess at least a high school education, or pre-u/university education in any field.
  • Required skill(s): customer service, problem solving, Communication Skill.
  • Required language(s): Mandarin/Cantonese (Supporting Mandarin language market), English
  • Tentatively working from home until further notice
  • Must be able to work in office when requested
  • Applicants must be willing to work in Bayan Lepas,Penang.
  • 1 to 2 years of customer service or related experience is added advantage
  • Fresh graduate with good communication skill and willing to learn are encouraged to apply
  • Good reasoning and analytical skills
  • Good multitasking skills
  • Full-Time position(s) available.

Sub Specialization : Services;Customer Services
Type of Employment : Permanent
Minimum Experience : Fresher
Work Location : Penang
Salary Range : 2*******

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