Job Description:

• Ensure fast and efficient service by proper staff scheduling
• Attend to customer complaints and enquiries
• Ensure crew provides customers with the required information and assistance
• Cross check and approve the duty roster and monitor the attendance
• Ensure proper cash handling
• Ensure and maintain food quality and hygiene
• Ensure and maintain all facilities and cleanliness are adhered to Company’s standard
• Ensure all safety precautions according to laws and regulations
• Ensure Standard Operating Procedure and PAT card scripts are followed
• Maintain work discipline and report any staff misconduct to Manager on Duty
• Attend and conduct pre-investigation on staff misconduct
• Assist in briefing, training and coaching new and existing crew
• Assist in reporting and documentation
• Perform any ad hoc tasks as assigned by management