jobs in Aspiro Solutions Sdn Bhd

Service Desk Command Centre (Mandarin Speaker Support)

Aspiro Solutions Sdn Bhd

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Full Time

Petaling Jaya, Selangor

Graduan Baru

Jadilah pemohon terawal!

Posted 2 months ago • Closing 28 Oct 2022

Jadilah pemohon terawal!

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Kelayakan

  • Graduated with a Diploma/ Bachelor’s degree in Computer Sciences or IT-related education.
  • Fresh Graduates.
  • Willing to work shift duty
  • Have prior experience in providing remote support for other countries.
  • Must be a good team player.
  • Must be able to write, read and communicate fluently in Mandarin.
  • Quality driven – in communications and all system transactions.
  • Ability to deal with customer complaints in a professional and friendly manner and escalate where appropriate.

Tanggungjawab

  • Performs initial level of problem identification and attempts to resolve, when appropriate; otherwise, documents all troubleshooting efforts in problem ticket and makes prompt notification to responsible party for resolution in order to minimize the amount of time taken to resolve customer issues. 
  • Assumes ownership for the coordination, investigation and documentation of customer problems/requests. Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement. 
  • Ensures that correct resolutions are found and involves appropriate areas in resolving problems, when needed.
  •  Develops and maintains product knowledge, business and professional skills by participating in on-the-job and other training courses 
  • Actively participates in preventive maintenance, by documenting common problems and scripts for customer support. 
  • Shares information required for the team to be successful. 
  • Demonstrates understanding of the customer’s business needs and is able to achieve and maintain high customer satisfaction ratings. 
  • Develops and maintains knowledge of Incident tracking system, Knowledge Bases and of the help desk’ procedures and business environment. 
  • Seeks opportunities to improve knowledge, skills, and performance and is receptive to constructive feedback.
  • Receives and logs customer problem/request/issues and ensures proper documentation. Performs follow up on all incidents with customer to ensure customer satisfaction.
  • Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention. 
  • Performs project related tasks, as appropriate. Provides support for new business transition activities as required. • Works independently and maintains a high-degree of professional conduct at all times.

Manfaat

  • Multinational company
  • Career growth
  • Friendly work environment

Soal Jawab Jawatan

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Mengenai Syarikat

jobs in Aspiro Solutions Sdn Bhd

Aspiro Solutions Sdn Bhd

Call Center / BPO

Lihat Syarikat ▶

Mengenai Syarikat

jobs in Aspiro Solutions Sdn Bhd

Aspiro Solutions Sdn Bhd

Call Center / BPO

Lihat Syarikat ▶