jobs in Radio Holland Malaysia Sdn Bhd

Service Coordinator (Execution)

Radio Holland Malaysia Sdn Bhd

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Full Time

KL City, Kuala Lumpur

Jadilah pemohon terawal!

Posted 3 months ago • Closing 8 Nov 2022

Jadilah pemohon terawal!

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Kelayakan

  • Degree/Diploma in Business Administration/Electronics Engineering or other engineering discipline
  • Min 2 years relevant customer service experience preferably in 24/7 technical support environment
  • Good customer service and organising skill
  • Good oral and written communication skills
  • A self-starter resourceful team player yet able to work independently
  • Able to work with people at all levels
  • Able to perform shift duty, rotate with a team of service coordinators (compensate with duty allowance) weekend/PH: 8.30 am to 5.30 pm (once per month)

Tanggungjawab

  • Manage all customers' service requests professionally and timely
  • Prepare all necessary job documents for upcoming jobs
  • Execute job by confirming engineer availability and booking the engineer for the job.
  • Liaise with customer and agent for engineer's smooth boarding.
  • Confirm all equipment required for the job and liaise with supply chain dept to prepare
  • Provide status update to line manager for all ongoing and prospective jobs
  • Register all non-compliance and improvement suggestions in the Quality System
  • Coordinate internally with internal technical experts to resolve customer queries
  • Handle customers' disputes or complaints and minimize such occurrences
  • Maintain all Service records regarding and keep them accurate and up to date
  • Track service work progress and handle all communication related to service requests with customers, subcontractors, agents and port security offices
  • Check subcontractor invoices to minimise disputes.
  • Prepare invoices to customers.

Manfaat

  • Epf & socso
  • Annual Leave
  • Medical Leave
  • Year End Bonus
  • Medical Insurance
  • Dental Benefit
  • Long Service Award

Interested applicants, please submit your updated resume, stating your current salary, expected salary, the reason for your leaving /the last job, and the date available.

 

Only short-listed candidates will be notified.

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Mengenai Syarikat

jobs in Radio Holland Malaysia Sdn Bhd

Radio Holland Malaysia Sdn Bhd

Food & Beverage

Lihat Syarikat ▶

Mengenai Syarikat

jobs in Radio Holland Malaysia Sdn Bhd

Radio Holland Malaysia Sdn Bhd

Food & Beverage

Lihat Syarikat ▶