jobs in Emax Beaute International Sdn Bhd

Customer Service Officer

Emax Beaute International Sdn Bhd

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Full Time

Bangsar, WP Kuala Lumpur

Jadilah pemohon terawal!

Posted 24 days ago • Closing 18 Nov 2022

Jadilah pemohon terawal!

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Kelayakan

What you will need to have 

  • Challenge the norm, be analytical and proactive in proposing improvement initiatives
  • At least 1 year prior experience in managing a team in customer service or hospitality industry
  • Possess minimum education level Diploma
  • Prior experience in customer engagement via social media and calls is preferred
  • Ability to speak and write in English, Mandarin and Bahasa Malaysia is a must
  • Willingness to work on rotational shifts including Public Holidays and weekends

Tanggungjawab

  • Engage with prospects from social media and calls who express interest in the company products and services which include consistent follow up to ensure leads conversion through calls and chats
  • Secure an appointment with a prospect and eventually convert to become a customer
  • Assist in appointment scheduling and rescheduling for customers at the outlets
  • Coordinate with outlets to cater for any appointment changes where applicable
  • Recommend the products and services that will suit the customers’ needs
  • Ensure customer satisfaction which covers enquiries and complaints
  • Attend to customer complaints or unfavorable feedback to ensure satisfactory service recovery

Manfaat

  • Employee equity
  • Commission and bonus
  • Allowance (travel stipends, transportation, etc.)
  • Company trips
  • Open culture
  • Personal development opportunities
  • Work 5 days per week
  • Work From Home Option
  • Team Building
  • Annual Dinner
 

Manfaat tambahan

  • Annual Leave
  • EPF / SOCSO / PCB
  • Training Provided

Soal Jawab Jawatan

Tanya soalan dan majikan akan menjawab tentang jawatan ini
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Mengenai Syarikat

jobs in Emax Beaute International Sdn Bhd

Emax Beaute International Sdn Bhd

Customer Service / Helpdesk

Lihat Syarikat ▶

Mengenai Syarikat

jobs in Emax Beaute International Sdn Bhd

Emax Beaute International Sdn Bhd

Customer Service / Helpdesk

Lihat Syarikat ▶