Mandarin Customer Care Executive

Upstream BPO Sdn Bhd

Log masuk untuk melihat gaji

Full Time

KL City, Kuala Lumpur

Graduan Baru

Jadilah pemohon terawal!

Posted 10 hours ago • Closing 13 Nov 2022

Jadilah pemohon terawal!

Kelayakan

Requirement

  • Minimum 1- 3  years job experience,
  • Minimum education level is Diploma. SPM with related experience can be considered
  • Able to communicate in well- verse English with customer. Mandarin is required.
  • Ability to communicate with Mandarin speaking customers will be added advantage.
  • Excellent communication skills, including verbal with proper grammar
  • Good computer skills
  • Good Multi-tasking skills
  • Customer Service Oriented
  • Work Location : Kuala Lumpur / Ipoh, Perak

 

Tanggungjawab

  • Answering phones from customers professionally and responding to customer inquiries and complaints
  • Reply customer emails and Whatapps chat
  • Handling and resolving customer complaints regarding product sales to customer service problems
  • Providing customers with the organisations service and product information
  • Identifying, escalating priority issues and reporting to the high-level management
  • Routing inbound calls to the appropriate resources
  • Following up complicated customer calls where required
  • Obtaining and evaluating all relevant data to handle complaints and inquiries
  • Mantain positive , empathetic and professional attitude towards customer at all times
  • Maintain quality in work ethics and processes

 

Abilities 

  • Must be comfortable with high volume transaction
  • Proven track record for improving process efficiencies and solving problems
  • Excellent analytical , problem solving skills and multi-tasking ability
  • Ability to stay calm when customers stress or upset
  • Able to cope with pressure

Manfaat

Benefits

  • Attractive salary package
  • EPF, SOCSO
  • Annual Leaves
  • Medical Leaves
  • Hospital Leaves
  • Yearly Bonus
  • Performance allowance
  • Very friendly and fun working environment
  • Upstream BPO hires from across the globe so there is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc)
  • Welcome Bonus will be given to the new joiner
  • Career Advancement (Based on performance)
  • Near to public location (for KL working location)
  • Company Event

Additional Benefits

  • Training Provided
  • Performance Allowance
  • Language Allowance

Additional BenefitsEPF / SOCSO / PCB,Allowance Provided,Training Provided,Annual Leave,Medical

Soal Jawab Jawatan

Tanya soalan dan majikan akan menjawab tentang jawatan ini
scam job notice

Important Information

Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

Learn More

About Company

jobs in Upstream BPO Sdn Bhd

Upstream BPO Sdn Bhd

Customer Service / Helpdesk

Lihat Syarikat ▶

About Company

jobs in Upstream BPO Sdn Bhd

Upstream BPO Sdn Bhd

Customer Service / Helpdesk

Lihat Syarikat ▶