jobs in Agensi Pekerjaan Asia Recruit Sdn Bhd

Customer Service (Mandarin) (Live Chat)

Agensi Pekerjaan Asia Recruit Sdn Bhd

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Full Time

Brickfields, Kuala Lumpur

Graduan Baru

Jadilah pemohon terawal!

Posted 2 months ago • Closing 5 Oct 2022

Jadilah pemohon terawal!

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Kelayakan

  • Diploma or Degree Fresh Graduate are welcome to apply
  • Possesses good English and Mandarin communication skills (verbal and written)
  • Cantonese verbal ability will be an added advantage
  • Ability to read and type Traditional Mandarin
  • This is 24/7 shift work, 5 working days

Tanggungjawab

  • Handles and responds to customer enquiries and complaints through phone, online chat and/or e-mails
  • Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures
  • Identifies and escalates difficult and complex issues to senior team members
  • Maintains a positive, empathetic and professional attitude towards customer
  • Enters, updates and maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
  • Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
  • Liaises with external vendors and service operators to fulfill booking changes
  • Keeps updated with company procedures and processes
  • Shares customer feedback with relevant departments for further improvements

Manfaat

  • Annual Leave
  • Strategic working location with convenient public transport
  • KPI Allowance up to RM500
  • EPF, SOCSO

Soal Jawab Jawatan

Tanya soalan dan majikan akan menjawab tentang jawatan ini
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Mengenai Syarikat

jobs in Agensi Pekerjaan Asia Recruit Sdn Bhd

Agensi Pekerjaan Asia Recruit Sdn Bhd

Customer Service / Helpdesk

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Mengenai Syarikat

jobs in Agensi Pekerjaan Asia Recruit Sdn Bhd

Agensi Pekerjaan Asia Recruit Sdn Bhd

Customer Service / Helpdesk

Lihat Syarikat ▶