jobs in Accord Innovations Sdn Bhd

Account Manager

Accord Innovations Sdn Bhd

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Full time

Cyberjaya, Selangor

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Tanggungjawab

Account Manager
To act as Single Point of Contact for the assigned Customer across APAC.
Meeting corporate customers and explaining about company and products.
Identify and develop client relationships and business opportunities.
Assisting the IT team to design the solution as per the customer's requirement and budget.
Establish and maintain contacts with future clients to inform opportunities for business development.
Responsible for growing mind-set and product/service awareness to existing and new customers.
Liaising with various departments & partners to ensure the best services deliverables.
Auditing calls for different partners like India Today Group, First Computer Solutions etc for ensuring high quality operational support to improve overall organizational satisfaction.
Facilitating feedback sessions for the agents on any updates related to Quality and product.
Providing Critical VOC to the business to improve processes and overall service delivery.
Highlight key improvement areas to the higher management.
Share detailed analysis on performance basis the call audits.
Facilitating Calibrations
Proven work experience as a Technical account manager
Solid technical background with hands on experience in digital technologies
Familiarity with software and front-end development
An ability to gasp customers’ needs and suggest timely solutions
Excellent verbal and written communication skills
Strong analytical and problem-solving skills.
Must be well versed with technical skills in market-Cloud, Azure, Redhat, Devops, linux, Big data, Hadoop Data quality etc.

Manfaat

  • EPF
  • SOCSO
  • Annual Leave

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Mengenai Syarikat

jobs in Accord Innovations Sdn Bhd

Accord Innovations Sdn Bhd

Accounting / Tax Services

Mengenai Syarikat

jobs in Accord Innovations Sdn Bhd

Accord Innovations Sdn Bhd

Accounting / Tax Services