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Rm4,200++ Mandarin English Speaker Junior Customer Service (pj)- Open to Fresh Grads
RM3,800 - RM4,500 Per Month
Sepenuh Masa
Petaling Jaya, Selangor
Respons Segera
Jadilah pemohon terawal!
Posted 3 months ago • Closing 5 Feb 2023
Jadilah pemohon terawal!
Kelayakan
- Proficient in English (Spoken & Written), and fluent in Mandarin (Speaking Only)
- Possess a minimum of SPM qualification or above
- Candidate must possess a minimum of 6 months inbound call customer service/call-center/BPO or any relevant experience.
- Experience working in a finance & banking industry is an added advantage.
- Must be able to work 24 hours rotational shift (9 hours per day, 5 days per week)
- Able to start work immediately (Intake date: 9th Jan 2022)
- Possess a minimum of SPM qualification or above
Tanggungjawab
- Resolving customer queries through inbound & outbound calls, and emails.
- Following up with customers to ensure their issues are resolved
- Professional customer service skills with a solutions mindset including the ability to deliver an exemplary customer experience
- Constantly work towards improving customer experience
- Handle customers and vendors requests, as well as external communication with them
- Perform cross-sell on additional bank products and services
- To capture client feedback for future improvement.
- Processing payment and client information in a manner that is precise and safeguards the customers personal and payment information’s
- Pro-active support to customers to prevent damage to brand loyalty
- Works with other team members in identifying better ways in providing better customer support
Manfaat
- Salary package: Basic RM 3,000 – RM 4,000 + RM300 Fixed Allowance + Midnight Shift Allowance (Average overall salary RM 3,600 – RM 4,500/month)
- EPF, SOCSO, EIS
- World Class Professional Paid Training
- Medical & Insurance coverage
- 13th Month Bonus
- Annual Leave, Medical Leave
- Working Location: Kelana Jaya (Reachable by Glenmarie LRT)
- MNC Working Environment.
- Better Career Advancement
Manfaat tambahan
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
Soal Jawab Jawatan
Tanya soalan dan majikan akan menjawab tentang jawatan ini
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