Associate I - Marketing

Job Description
Support and enable Marketing department, providing business program marketing support including but not limited to:
• Program Training
• Assist customer with enquiries regarding
• Escalation management
• Noncompliance-work with IIP finance for resolution of compliance queries
• Localization of content
• Customer handholding to setup activities and event pre-approval
• Provide marketing assistance to customers using effective communication, listening and comprehension skills
• Solve problems within agreed quality standards using a good understanding of customer and Intel relationship
• Identifies and escalates complex problems to next level of support and resolve as per agreed SLA
• Familiarizes self with the Intel partner marketing programs
• Help to provides solutions/suggestion to customer, following a set of SOP
• Provide good customer service experience to customers
• Work on Intel program tools and make necessary entries
• Understand and respect language and country nuances when talking with the customers in different countries

Requirement
• Experienced Marketing Call Center professionals.
• Degree holder in any field, marketing or Accounting / Finance degree holders preferred.
• Basic Microsoft Office application and preferably a higher knowledge of excel as data analysis may be required
• Meticulous, well-organized & detail oriented person
• Responsible to ensure data accuracy and consistency
• Experienced in customer server as front line support with excellent soft skills
• Multilingual (Native Language Speaker): AMR Shift: Spanish
• Positive and cheerful personality