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3487 - IT Technician [ Technical Support / Junior / Repair / Maintainance / Software / Hardware / PC / Rochor / 6 Days / up to $2,500]
SGD1,800 - SGD2,500 Per Month
Sepenuh Masa
Singapore
Jadilah pemohon terawal!
Jadilah pemohon terawal!
Tanggungjawab
IT Technician (provide technical support to customers) Salary: $1,800 - $2,500 Working Days : 6 Days (alt Saturday) Working Hour : 10am-7.30pm Location: Sim Lim Square (Rochor) Job Scope:
- Serve as the first point of contact for customers seeking technical assistance through walk ins, over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Assist in onsite installation/service
- Assist in RMA processing
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
- Relevant working experience
- Proven experience as a technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
Manfaat
To be advice
Soal Jawab Jawatan
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