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Customer Care Consultant (Based in Sunway)
Undisclosed
Sepenuh Masa, Contract
bandar sunway, selangor
Jadilah pemohon terawal!
Jadilah pemohon terawal!
Tanggungjawab
Company Overview
We are representing our client which is one of the leading Telecommunication companies in Malaysia. Our established client is looking for a dynamic and result-oriented candidate to fill their current job opening.
Job Responsibilities:
-Handling incoming calls and inquiries from customers with a demonstration of excellent customer service skills to meet and exceed customers’ expectations.
-Follow up and resolve customers' complaints and ensure it is close to satisfaction.
-Work closely with team members and leaders at all times to achieve quality results and productivity.
-Ensure efficient escalation of priority requests/feedback toward an effective resolution.
-Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
-Upsell and cross-sell with the ability to provide alternate solutions and suggestions.
-Experienced in handling basic troubleshooting & technical skills (optional)
-Any other duties assigned by the team leader.
Job Requirements:
-Must have a minimum 1 year of experience in a call center, contact center or BPO.
-Must have minimum SPM, Diploma or a Degree in any field.
-Strong communication and interpersonal skills.
-Ability to speak in English and Bahasa Malaysia Fluently.
-Mandarin speaking is an added advantage.
-Able to work Overtime.
-Must be fully vaccinated with a booster.
-Required to work during the hybrid shift, Public holidays and weekends.
-Interested candidates are required to apply Online
Only short-listed candidates will be notified.
We are representing our client which is one of the leading Telecommunication companies in Malaysia. Our established client is looking for a dynamic and result-oriented candidate to fill their current job opening.
Job Responsibilities:
-Handling incoming calls and inquiries from customers with a demonstration of excellent customer service skills to meet and exceed customers’ expectations.
-Follow up and resolve customers' complaints and ensure it is close to satisfaction.
-Work closely with team members and leaders at all times to achieve quality results and productivity.
-Ensure efficient escalation of priority requests/feedback toward an effective resolution.
-Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
-Upsell and cross-sell with the ability to provide alternate solutions and suggestions.
-Experienced in handling basic troubleshooting & technical skills (optional)
-Any other duties assigned by the team leader.
Job Requirements:
-Must have a minimum 1 year of experience in a call center, contact center or BPO.
-Must have minimum SPM, Diploma or a Degree in any field.
-Strong communication and interpersonal skills.
-Ability to speak in English and Bahasa Malaysia Fluently.
-Mandarin speaking is an added advantage.
-Able to work Overtime.
-Must be fully vaccinated with a booster.
-Required to work during the hybrid shift, Public holidays and weekends.
-Interested candidates are required to apply Online
Only short-listed candidates will be notified.
Manfaat
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